Customer Care Lead
GoTo Company
- South Jakarta, IndonesiaPasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2019-05-04T17:00:00+00:00Job closed.
Job Description
- Manages and directs all aspects of inbound Customer Service for Go-Play service
- Implements and reviews contact center inbound policies and procedures
- Develops and monitors quotas for service volume and timeliness.
- Responsible for staff recruiting, performance evaluation, training, and development
- Monitoring all the KPI for customer care dept., making sure each key metrics meet the target
- Provides input to strategic decisions that affect the functional area of responsibility
- Capable of resolving escalated issues arising from operations and requiring coordination with other departments
Minimum Qualifications
- At best, practical experience in a similar position
- Strongly developed leadership and process improvement as well as analytical skill
- High customer-orientation and business acumen
- Computer literacy (Ms.Excel, Ms.Word, Ms.Powerpoint)
- Possesses high learning agility and curiosity
- Ability to organize projects simultaneously and keep an eye on the details
- Interpersonal skills as well as the will and ability to cooperate with people from other departments and managerial levels
- At least 2-4 years experience in cordinating and managing customer care dept.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, DKI Jakarta, Indonesia
- Industry
- IT and Software
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About GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.