Junior Support Associate  

At goFLUENT, we’re always on the lookout for great talent. Join our vibrant organization and be part of a highly motivated and go-getting Support team!

Communicate and connect with our trainers, learners and learning consultants from all over the world as a Junior Support Associate. Work in a fast-paced, multicultural environment, and act as a first line of customer support that provides top-notch service for our users, and ensures a seamless experience for both trainer and learner during their lesson.

What you will do:

• Act as the first point of contact for internal clients.
• Provide assistance to trainers, learners, and learning consultants worldwide;
• Fill out forms necessary to complete the process
• Troubleshoot, diagnose, and resolve issues via email, live chat, or and phone.
• Collaborate and assist in creating solutions to issues that arise on our learning portal or phone applications
• Provide backup to learning consultants abroad in case of emergency or during their offline hours.
• Attend trainings given by the Operations Support Supervisor;
• Other tasks that may be assigned by the manager or supervisor.

• Graduate of a Bachelor's/College Degree in any field
• 2+ years of experience as a Customer Service Representative or Technical Support Representative is an advantage.
• Proficiency in using MS Excel, Google Sheets, Google Docs and Open Office is a very strong advantage;
• Knowledge in Skype, Teams, Zoiper, and VPN apps is a plus.
• Must have the ability to type fast (at least 45 wpm);
• Process-oriented and have keen attention to detail.
• Very good analytical and problem solving skills.
• Good English communication skills (verbal and written);
• Willing to work on weekends and on holidays (graveyard shift);
• Open to work onsite in Eastwood City, QC