Training Assistant Manager  

Get to know our Team:

The Driver Training team highly interfaces with both 2Ws and 4Ws Drivers. The team also interfaces with different departments inside Grab that has different training needs. You will get a chance to work directly with progressive thinkers from different departments - operations, marketing, engagement, communications, and strategy to help shape the brand and operations together as a team.

Get to know the Role:

The Grab Driver Training Department is responsible for

• making sure that our driver-partners and riders are empowered and equipped to provide 5-star service to our customers
• design, development, and management of Driver training modules as well as ensuring training is delivered and understood by driver-partners.

We’re looking for a pro-active creative thinker and problem solver who is willing to help transportation forward.

The day-to-day activities:

Training Content Design and Development

• The Training Assistant Manager’s main role is to effectively prepare drivers to succeed in the Grab Platform.
• Design & develop training curricula & programs about different operating procedures, service standards, and best practices in the Grab platform.
• Design & develop programs or modules with external providers
• Training materials should be apt for different formats and different communication channels.
• Scopes training needs, identifies the appropriate intervention and implements program within agreed timeline and provides training solution options
• TAM will handle both 2Ws and 4Ws training content requirements.

Project Management

• Creates a training calendar and budget
• Reviews contracts with external partners
• Oversees efficient rollout of programs
• Coordinates the logistics for training events (food & venue arrangement, notice/invitation to participants, IDs, PowerPoint presentation, forms, manuals and other training materials), if needed
• Performs administrative functions as required by the programs being implemented

Third Party Content Development

• Sources for potential external training providers for training and development programs/activities for drivers, if needed
• Evaluation of course outlines/programs submitted by different training consultants/providers
• Reviews the proposals of training consultants/providers to ensure that training objectives, course contents, and training cost meet the budget
• Reviews and approves the design of training modules developed by external providers to ensure alignment to our development objectives

Metrics and Reports

• Reviews and ensures complete, accurate and on-time submission of the weekly report and other reports as required relating to training and development;
• Submission of quarterly and annual reports
• Creation of new training metrics design
• Documentation of training processes in manuals
• Recommends changes in program content based on outcome of training metrics
• Regular update with trainers to cascade operational and product updates(Manila and Cities)
• Manages Trainers attendance and performance
• Certification of new trainers
• Certification of trainers of new training material content

• Must possess a Bachelor’s Degree in Psychology, Human Resource Development Management, Behavioral Science or its equivalent
• Must have at least 2 years of supervisory experience in training program design, execution, and evaluation
• Ability to facilitate/conduct and design training programs
• Knowledge and skills in training and development
• Basic knowledge in HR management
• Good oral and written communication skills
• Good interpersonal skills
• Good presentation skills
• Negotiation skills
• Proficient in word processing (Microsoft and Google)
• Has experience in training and content development
• Excellent leadership skills, oral and written communication skills, facilitation skills, and project management skills