Business Operations Executive, GrabBus  

Assist the Growth & Business Operations Manager to:

• Formulate standards & execute work processes for daily office and on-the-ground operations to create a sustainable supply and passenger experience.
• Supervise and coordinate office and on-the-ground agents to support both passenger and driver journey
• Liaise within the organization & with shuttle/bus company representatives to support all Shuttle & Bus-related inquiries and concerns.

The day-to-day activities:

• Operations Excellence
  • Deploy support agents on-the-ground to support and new route launches.
  • Excellent Supply Coordination – bringing together teams on the ground to launch and run the service. Executing with quality and in a timely fashion, not just going through the motions.
  • Observing ground operations to understand how customers experience the product.
  • Get a deep understanding of what the customer needs in order to provide insight
• Supply Performance
  • Report supply utilization to maximize utilization.
  • Analyze route performance and opportunities for development.
  • Coordinate efforts with Customer Experience and other outward-facing teams.
• Supply & Partner Relations
  • Train drivers and partners to achieve the desired level of competency and execution.
  • Represent Grab and relate harmoniously with participating partners.

• Bachelor’s degree, preferably from an engineering or science background.
• 1-3 years’ experience in a business environment, preferably in a front-end customer-facing role.
• Able to work in a fast-paced environment with tight deadlines.

Technical Skills

• Possesses solid skills in Microsoft Office Programs (Excel, Powerpoint, etc.).
• Economics or statistics background would be a plus.

Specific experience

• This is a “hands-on” role – need to be willing to roll up sleeves.
• Willingness to learn & ability to adapt is a big plus.

Overall experience

• “Can do” Attitude – Regardless of what roadblocks or difficulties might arise in the course of the day, to take an open-minded approach to working around them.
• Team player able to work with external parties and own team.
• Effective communicator – verbal and written