Job closed.
Job Description
- Assisting and responding to customer enquiry / complaints via multiple communication channels.
- Analyse cases and provide the best solution to customers.
- Maintaining High quality of service, ensuring customer satisfaction and meeting company SLA.
- Becoming a company representative and maintaining the company's reputation by providing an excellent experience.
- Collaborating with internal departments to ensure the prompt solution for each customer enquiries.
Minimum Qualifications
- Male / Female.
- Minimum Bachelor degree.
- Minimum 2 year experiences as a customer care team lead are an advantage.
- Able to communicate in English (Passive). Active speakers are an advantage.
- High empathy and service oriented, Having a “people-first” attitude.
- Excellent communication skill (structure, persuasive and outgoing)
- Good problem solving skills.
- Able to work with IT software and Microsoft office.
- Fast learner and able to work under pressure.
- Willing to work with shifting schedule (5 days a week, 8-5 include 1 hour break; 2pm-10pm. Willing to work on public holiday).
- Full WFO (Jakarta Barat).
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Green Lake City, Jakarta Barat 11750, Indonesia
About PRIMARO
Primaro is committed to making it easy for you to access a variety of high-quality household products. Starting from strict product curation, selection of the best suppliers, high standards of quality control, to product packaging and delivery by trained staff. Exchange guarantees or product changes are also available if you are not satisfied with the product received.
Experience a different shopping experience at Primaro, where everything is better.