Höegh Autoliners Regional Operating Headquarter
Höegh Autoliners Regional Operating Headquarter

IT Service Desk Consultant II  

Höegh Autoliners Regional Operating Headquarter

 
  • Makati, Philippines
    7F V Corporate Centre, 125 LP Leviste St., Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-06-29T16:00:00+00:00
Job closed.

Job Description

Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.

If that sounds like the type of team you want to join, we can't wait to meet you!

A Little About Us

Höegh Autoliners is a global leader in Ro/Ro deep sea transportation services. The company owns and operates approx. 50 Pure Car and Truck Carriers (PCTCs) in global trade systems, making around 3 000 port calls yearly. Managed from a worldwide network of around 20 offices, our main customers are major manufacturers of new cars, heavy machinery and other rolling stock. Höegh Autoliners is also a leading carrier of second-hand vehicles.

A Lot About You

You are skilled IT professional who is passionate about resolving issues with computer hardware or software. You are keen to respond to user inquiries, assess problems and issues with IT equipment and applications, and with an excellent background in network and system configuration. You thrive working with a team of smart, and talented IT professionals. You can both take and give constructive feedback and enjoy active team discussions. You are someone who enjoys challenging work and is curious and driven.

You will be reporting to the IT Support Manager.

Main responsibilities

Service Desk

  • Create a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
  • Ensure customer satisfaction through professional, timely and high quality IT support, and that service is executed in accordance with established SLA’s – KPI’s and business requirements;
  • Analyze and resolve incidents and requests regarding use of application software or hardware. Document resolutions and update self-help and staff knowledge bases.
  • Workplace support towards end users. This includes, but is not limited to PC support, client and server software, printers, mobile phones and collaboration systems
  • Office support which includes meeting room equipment, network printers and telephony
  • Resolve requests on first contact, or perform all service requests as requested by end users following the established policies and procedures for each of them
  • Maintain and protect confidentiality with regard to all aspects of employee information
  • Adhere to Code of Conduct and Mission and Value statements
  • Perform other lawful functions/duties as assigned
  • Demonstrate ability to learn customer support processes and techniques.

Network support for hardware and software

  • Provide first level of support for computer networks utilized by Höegh Autoliners, This will involve troubleshooting of routers and switches and connections to SAAS and Public Cloud services and configurations of the same.
  • Troubleshoot, diagnose and resolve software, hardware, and other network and system problems together with the Infrastructure team.
  • Monitor overall network performance to help decide if changes want to be made
  • Advantage if can carry out the configuration of routing, firewalls, and switching equipment

Minimum Qualifications

Minimum Qualifications

  • A proven professional experience and a detailed knowledge of industry's best practice processes (ITIL)
  • Strong analytical and problem solving skills
  • Competency in MS Office Suite and other office productivity tools and applications
  • Competency in support tracking tools
  • Have a good understanding of hardware and network infrastructure
  • Help desk experience and ability to provide technical and end-user support
  • High level of integrity
  • Excellent communication skills in an international environment.

Nice To Have

  • Proficiency in using support software tools is desired
  • Customer service orientation and/or prior customer service training
  • Degree in Computer Science studies and/or vast experience within the field of IT Service Management
  • Experience and knowledge of the shipping industry

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Free Lunch or SnacksFree Lunch or Snacks
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
7F V Corporate Centre, 125 LP Leviste St.
Industry
Transportation and Logistics
Vacancy
1 opening
Website
http://www.hoeghautoliners.com

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About Höegh Autoliners Regional Operating Headquarter

Höegh Autoliners Company Profile Höegh Autoliners is a leading global provider of transportation and logistics services within the Roll-on Roll-off (Ro/Ro) segment. Our fleet of Pure Car and Truck Carriers (PCTCs) sailing in global trade systems combined with our local presence enable us to cater for the specific needs of each customer.

What we do We offer our customers safe and secure deep sea transportation of Ro/Ro cargo such as cars, high and heavy machinery and breakbulk. Each year, we transport around two million car equivalent units (ceu) as well as other rolling and static cargo. We have experience with a wide variety of cargo and will do our utmost to ensure that you receive the service you and your cargo require. We also offer logistics services mostly through joint ventures where we have invested in terminals and short sea as well as land-based logistics solutions. This cooperation between companies in the supply chain provides our customers with efficient and flexible cargo handling.

Ownership Höegh Autoliners Holdings AS is a Norwegian company owned by two shareholders: Leif Höegh & Co. Holdings AS as majority shareholder (61.25 per cent) and A.P. Moller - Maersk A/S (38.75 per cent).

Organisation Our corporate head office is located in Oslo, Norway but we employ approximately 400 people from 28 nationalities who are working out of 16 offices around the globe. We are organised in four geographical regions, each with its own Regional Head Office. In addition we employ 1200 seafarers, mainly from the Philippines and China, through our ship management company Höegh Technical Management Inc.

Our vessels Höegh Autoliners operates a fleet of owned and long-term charter PCTCs with capacity ranging from 2 300 to 8 500 ceu. Over the last five years our fleet has undergone a renewal, with many old vessels being phased out and new being built or chartered in. Today the average age of our fleet is around 10 years.

The World’s largest PCTC In 2015, we took delivery of two in a series of six Post-Panamax vessels in the New Horizon design. The remaining four will be delivered during 2016. The New Horizon is the world’s largest PCTC with 14 decks, covering an area of 71 400 m² - the same area as 10 soccer fields - and a carrying capacity of 8 500 ceu. With a 375 tonne capacity stern ramp, 22 tonne capacity side ramp, 6.5 meter height on the main deck and five hoistable decks, this new design provides more operational flexibility. Enhanced flexibility, larger capacity and optimised hull and energy efficiency reduce the vessel’s environmental impact and ensure a better service to our customers.

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