E-commerce Associate  

The E-commerce Associate will be responsible for all aspects of E-commerce and general onsite & HO app maintenance of all published products, ensuring that all categories, across all channels are accurately represented and remain up-to-date to maximize sales.

Utilising your strong analytical and problem-solving skills, you will analyse data quickly and accurately to identify ways to improve the customer journey and drive overall business growth.

Main Duties and Responsibilities:

• To manage all pages across all websites and HO app, ensuring that all products are displayed in the right way, making it easy for the customer to search, discover and desire.
• To provide a smooth user experience by ensuring that products are categorised correctly, enabling the customer to find the relevant product quickly; maximising conversion - every click counts.
• To ensure that all pages are effectively merchandised, identifying best sellers, key trends & stories.
• Responsible for the accuracy of all aspects of product, including descriptions, pricing, categorisation, ranking, upsell / cross sell online.
• Improve existing product listings and drive new product launches.
• Optimise web conversion, through product availability, working closely with Catman and Deman.
• Work closely with other departments within Ecommerce and Digital (Trade, Email, Social Media, etc.) and wider company to give customers a positive shopping experience.
• To manage and execute all trading and promotional activity on time.
• Carry out daily reviews across all websites, checking product information, categorisation & placement is correct and set out in a logical way to the customer – correct where necessary.
• To initiate and set up weekly reports, capturing relevant KPI data which in turn will assist in improving customer proposition, journey & conversion and to drive sales & margin.
• Using data captured, test and review online behaviour which will drive performance.
• Monitor the market & fully understand trends, gaps and opportunities in order to optimise listings, increase traffic and improve conversion.

Why Join Us?

• Be part of Asia’s largest all-natural product retailer for 25 years!
• Enjoy our beautiful and employee –friendly stores/office, with cute office pets in our HQ.
• Experience on-the-job skill development and mentoring program.
• Learn from our in-house and external trainings.
• Grow and challenge yourself to join our leadership development program.
• Work in a Company that values an entrepreneurial mindset on the job.
• Feel secure in our above industry compensation package.
• Join an organization that has a high retention rate, where people love where they work.

• Graduate of a Bachelor’s degree, Marketing-related preferred
• At least 1 year of previous experience in E-commerce, Merchandising or Marketing, preferably in the retail industry.
• Ecommerce software experience, preferably Magento or Shopify.
• Knowledge of website CMS is a plus.
• Excellent communication skills, both written and oral.
• Competent and confident using Microsoft Office, particularly Excel.
• Ability to show initiative and enthusiasm for driving the online business in line with sales targets.
• Team player but with ability to also be self-sufficient & intuitive.
• Experience in managing multiple projects and ability to prioritise in the interest of the business
• Attention to detail and accuracy.
• Numerate and analytical with clear commercial awareness
• Highly organised with strong written and verbal communication skills
• Be obsessed with consumer behaviour and data.
• Competitor awareness
• Fluent in English, both written and spoken
• Must be willing to work full-time and onsite in Libis, QC
• Non-smoker