Genesys Consultant

Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)

  • South Jakarta, Indonesia
    Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Posted a month ago and deadline of application is on 30 Aug
Recruiter was hiring 12 hours ago

Job Description

  • Designs, administers and optimizes company Genesys infrastructure to achieve high performance, reliability, availability and security.
  • Performs technical evaluations, analysis, and troubleshooting for Genesys infrastructure – data and voice networks, call center and contact center solution, recording systems, E1 and SIP trunks
  • Performs daily system and key processes monitoring, reviewing logs, and verifying completion of scheduled jobs.
  • Ensures Genesys infrastructure is capable to provide required services, provides capacity analysis as an input for proper planning.
  • Reports any deviation/problem/outage to superior and other units, provides regular reporting.
  • Ensures the compliance with license and other agreements.
  • Defines local standards, ensures the global standards are met.
  • Minimizes activities with a negative impact on operation; maintenance windows are always discussed with the affected departments.
  • Involved projects of implementation of the new systems, upgrades, maintenance fixes and patches in order to ensure efficient operations.
  • Maintains operation documentation of architecture and settings.
  • Prepares written materials (e.g. procedures, reports, guidelines, etc.) for the purpose of documenting activities and providing guidelines and help for the users.
  • Responds to inquiries from various sources (e.g. staff, administrators, vendors and service providers, etc.) to provide technical assistance and support.
  • Solves user request and complaints, is part of Helpdesk processes, provides on-call support.
  • Cooperates with Group Architects, Group Security, Group Network department and other IT teams located in Czech Republic and other countries.
  • Cooperates on business continuity and disaster recovery planning.
  • Perform Improvement technology for business users related with Genesys and Recording technology
  • Ensure that vendors provide their service under appropriate guaranteed Service Level
  • Tracks and monitors application issues that related with Genesys system, analyses incorrect system behavior, provides solution locally or reports it to providers
  • Provide and aware of Genesys infrastructure capacity planning

Minimum Qualifications

  • Very good level of English, able to communicate on daily basis with foreigners.
  • At least two years’ experience in networking (TCP/IP, routing, QoS, VPN, rules) and voice communication (Genesys and call center operation support).
  • Advance knowledge of Genesys call center (Inbound, Outbond, Routing, Reporting Infomart, Zoom Recording, Genesys Email Management)
  • Having Genesys certificate more prefereable
  • Advance knowledge of Oracle SQL queries
  • Knowledge of principles of IT systems, systems architecture, high level of PC skills.
  • High initiative, reliable and independent person, high attention to detail

Perks and Benefits

  • Flexitime Flexitime
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Gym Membership Gym Membership
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Completed associate's degree
Recruiter response to application
Office Address
Plaza Oleos
HiTech Financial Services
1 opening

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About Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.