Operation Process Analyst
Home Credit Indonesia (Recruitment Page for OPERATION team)
- South Jakarta, Indonesia9, Plaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
Responsibility :
Process document
- Design new process and create process document (SOP, WI, Guideline, Workflow)
- Perform regular update all process document related with changes of process
- Updates the operations process document list with new and changed process and keeps the list up to date
- Monitor all process document progress and coordinate with PIC and all document reviewer
- Cooperate with Trainers to perform socialization of all process document
- Process ad-hoc requests from Supervisor
- Constantly learn new processes and improve performance on existing processes
- Adhere to the Code of Conduct
Process improvement
- Works with data and reports to assess whether process is working as expected and identifies issues and cooperates with others to resolve them
- Perform collaborative regular process review based on stated yearly schedule
- Execute improvement item to be taken based on performance data and review result.
- Cooperates with other functions - Risk, IT, Sales, QM, Legal and others as required to identify any issues in current processes and proposes how to fix them
- Cooperate with Trainers, QA, Analyst to address gaps in process knowledge or lack of soft skills or system tools knowledge of process owner to perform the process with desired quality
- Works with data and reports to assess whether process is working as expected and identifies issues and cooperates with others to resolve them
- Process ad-hoc requests from Supervisor
- Constantly learn new processes and improve performance on existing processes
- Adhere to the Code of Conduct
Minimum Qualifications
Requirements:
- University degree, preferred in Informatics, Mathematics or Engineering major (can be substituted by extensive relevant experience)
- Fluent in English language (Is a must)
- Business process management industry standards knowledge
- Experience with designing, documenting and implementing processes
- Detailed knowledge and understanding of data collection methodologies, analysis, principles and techniques
- Excellent knowledge of Microsoft Excel, Visio and Word
- Proven ability to provide suggestion and recommendation to senior management over the trends, finding, set of data and formulating the improvement plan
- Analytical, problem solving and investigative skills
- Strong communication and interpersonal skills to comunicate with management and other business units
- Ability to translate technical terms into ‘plain English’ understandable by common user
- Ability to work independently, self- motivation and reliability
- Adaptable to changes and proactive
- Consistency, accuracy and attention to detail
- Focus on results and ability to deliver
- Experience from Finance industry
Perks and Benefits
- Gym Membership
- Performance Bonus
- Medical / Health Insurance
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Microsoft / MS Excel
- Microsoft / MS Visio
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Management and Consultancy
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Often
- Office Address
- 9, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 2 openings
About Home Credit Indonesia (Recruitment Page for OPERATION team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.