Operation Process Improvement Specialist

Home Credit Indonesia (Recruitment Page for OPERATION team)

  • South Jakarta, Indonesia
    9, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted 3 months ago and deadline of application is on 29 Aug
Recruiter was hiring 14 hours ago

Operation Process Improvement Specialist

Home Credit Indonesia (Recruitment Page for OPERATION team)

Job Description

Responsibility :

Process document

  • Design new process and create process document (SOP, WI, Guideline, Workflow)
  • Perform regular update all process document related with changes of process
  • Updates the operations process document list with new and changed process and keeps the list up to date
  • Monitor all process document progress and coordinate with PIC and all document reviewer
  • Cooperate with Trainers to perform socialization of all process document
  • Process ad-hoc requests from Supervisor
  • Constantly learn new processes and improve performance on existing processes
  • Adhere to the Code of Conduct

Process improvement

  • Works with data and reports to assess whether process is working as expected and identifies issues and cooperates with others to resolve them
  • Perform collaborative regular process review based on stated yearly schedule
  • Execute improvement item to be taken based on performance data and review result.
  • Cooperates with other functions - Risk, IT, Sales, QM, Legal and others as required to identify any issues in current processes and proposes how to fix them
  • Cooperate with Trainers, QA, Analyst to address gaps in process knowledge or lack of soft skills or system tools knowledge of process owner to perform the process with desired quality
  • Works with data and reports to assess whether process is working as expected and identifies issues and cooperates with others to resolve them
  • Process ad-hoc requests from Supervisor
  • Constantly learn new processes and improve performance on existing processes
  • Adhere to the Code of Conduct

Minimum Qualifications

Requirements:

  • University degree, preferred in Informatics, Mathematics or Engineering major (can be substituted by extensive relevant experience)
  • Fluent in English language (Is a must)
  • Business process management industry standards knowledge
  • Experience with designing, documenting and implementing processes
  • Detailed knowledge and understanding of data collection methodologies, analysis, principles and techniques
  • Excellent knowledge of Microsoft Excel, Visio and Word
  • Proven ability to provide suggestion and recommendation to senior management over the trends, finding, set of data and formulating the improvement plan
  • Analytical, problem solving and investigative skills
  • Strong communication and interpersonal skills to comunicate with management and other business units
  • Ability to translate technical terms into ‘plain English’ understandable by common user
  • Ability to work independently, self- motivation and reliability
  • Adaptable to changes and proactive
  • Consistency, accuracy and attention to detail
  • Focus on results and ability to deliver
  • Experience from Finance industry

Perks and Benefits

  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Gym Membership Gym Membership
  • Performance Bonus Performance Bonus

Required Skills

  • Microsoft / MS Excel
  • Microsoft / MS Visio

Jobs Summary

Job level
Associate / Supervisor
Job category
Management and Consultancy
Educational requirement
Completed associate's degree
Recruiter response to application
Always 
Office Address
9, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Industry
HiTech Financial Service
Vacancy
2 openings
Website
https://www.homecredit.co.id/Careers/Meet-Our-People

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About Home Credit Indonesia (Recruitment Page for OPERATION team)

PT Home Credit Indonesia is a multi-purpose financing company that provides financing for customers – both offline and online. We also offer multi-purpose financing to our existing customers to give them confidence to move forward with their financial goals. We aspire to transform the way the world shops by making the things that matter in life affordable for our customers. Home Credit Indonesia was established in 2012. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have nearly 2,500 employees and our planning to have in the region of 6,000 colleagues by the end of 2018. This special recruitment page is intended for self driven candidates who would like to join with the Customer Focus Team and would love to build a career with Home Credit Indonesia, as one of the largest international financing company. So, if you like to seek feedback for service improvement, love to collaborating & partnering and driven by fairness and integrity to success; we have plenty of positions for Excellent Operation team. APPLY NOW!