Responsibilities:

• Development of training programs and training plans for whole operation department covering process, product, soft skills and system tools knowledge
• Creation of tailored and understandable training materials including training assessment
• Cooperation with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings
• Work collaboratively within various roles within Operation Support to ensure the relevance and quality of content and support new processes, products and other changes implementation
• Ensure all relevant training is delivered in an innovative, enthusiastic and timely manner by training the trainers and staff whether in-class, via e-learning platform, on the floor as well occasionally in the field
• E-learning content management, system maintenance, administration and reporting
• Manage training calendars and administer courses attendance and assessment
• Maintain sufficient resources for effective training delivery
• Ensure the timely and effective implementation of training programs within budgetary requirements
• Ability in people development related specifically to recruitment, coaching and mentoring
• Having soft skill trainer background will be an advantage

Requirements:

• University degree, preferred in Psychology, Social Science & Communication (can be substituted by extensive relevant experience)
• Fluent in English communication (is a must)
• Proven experience in training and development areas for retail banking, consumer finance, insurance company, call center provider or shared services company (min 2 years)
• Knowledge of training packages, IQF (Indonesian Qualifications Framework) & Industry requirements
• Effective communication both oral and written in English and Bahasa
• Excellent interpersonal skills
• Ability to work both autonomously and within a team, using motivation and initiative
• Adequate administrative skills for all training requirements using software
• Extensive organizational and time management skills and a capacity meet demands and timelines
• Basic Management information reporting and analytical ability
• Genuine, enthusiastic and innovative approach to students
• Ability to identify process inefficiencies and suggest changes
• Advanced analytical capability
• Active in professional communities