Call Center Quality Assurance Senior Manager
Home Credit Indonesia (Recruitment Page for RISK team)
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2019-11-09T17:00:00+00:00Job closed.
Job Description
- Will be fully incharge in Collection Department by managing quality team to ensure quality performance in Collection Department are delivered as expected according to the current policy & procedure.
- Analyze current manpower capacity and ensure its aligned with current budget.
- Work with internal audit team to provide evalution report to support internal audit process.
- Develop action plan based on finding or suggestion from other Team
- Develop new process and procedure as part of improvement in Collection area and ensure all process are documented.
- Control and Monitoring the process on Desk, Field and Receipt Book audit and ensure all process is align with current policy and procedure.
- Propose suggestion for improvement based on quality finding and feedback.
- Prepare communication to all the Collection division related to the current or new procedure in the Collection Department.
- Lead calibration process in internal Collection Quality team to ensure each member have the same knowledge.
- Monitor coaching process between quality specialist and operator to ensure the feedback given can be implemented and will be useful for future performance improvement.
Minimum Qualifications
- Experience as quality manager for 3 years
- Solid experience in Call Center area
- Experience with team management
- Experience from collection and banking is advanage
- English – written and spoken
- Excellent communication skills
- Good analytical skill
- Good time management
- People management
- Leadership
Perks and Benefits
Performance Bonus
Medical / Health Insurance
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 1 opening
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About Home Credit Indonesia (Recruitment Page for RISK team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.