CRS Business Analyst
Home Credit Indonesia (Recruitment Page for RISK team)
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
1) Describe all business processes and needs in CRS, support business process development requested by CRS business
- Design new processes, suggest improvements of current processes
- Consulting with internal customers to identify, comment and document business needs and objectives, current operational procedures and related problems
- Analyze new business requirements and ideas, compare these with current business processes, and system features, identifies gaps between and propose solution for process improvement
- Suggest new processes or process adjustments/redesign which can lead to increase of CRS performance / costs saving / better customer servicing
- Prepare proper, and exact documentation describing business needs and request align with business processes, prepare CBA if need
- Assists to CRS business and management in development and overall change management process in CRS department
- Responsible for keeping updated all business processes in CRS department
2) Inserts and keep updated all tasks and ideas in ticketing tool
- Report, and update tasks and ideas related to process adjustment or development in ticketing tool
- Communicate about the progress of tasks to relevant parties (requestors, reported person, business users, project managers, etc.)
- Is owner of prioritization process for all process adjustments and developments
3) Supports all Ad Hoc strategy activities in CRS
- Prepare proper documentation and other supporting documents for every ad-hoc activity (e.g. Mass SMS, Piloting of changes, etc.)
- Participate in software deployments to production environment, post deployment support , helps to detect, and analyze production bugs and issues
4) Support implementing and testing processes
- Participate in software testing process, cooperate with other teams involved in software lifecycle process (CRS business, IT, application support team, testing team, development team, etc.)
Minimum Qualifications
- Bachelor or university degree without any specific major.
- 2+ years experience in business process analysis / design
- Excellent analytical mind
- Experience from collections
- Experience with process designing tools
- Leadership experience
- Advanced Excel skills (pivot tables / charts)
- Experience with business process analysis/changes
- Fluent English (written, spoken)
- Strong interpersonal skills
- High initiative
- Reliable
- Independent person
Perks and Benefits
- Maternity & Paternity Leave
- Medical / Health Insurance
- Gym Membership
- Performance Bonus
Required Skills
- Analyzing Data
- MS SQL Server
- Oracle Database
- PostgreSQL
- SQL
- MySQL
- Microsoft / MS Excel
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 1 opening
About Home Credit Indonesia (Recruitment Page for RISK team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.