CRS Business Analyst

Home Credit Indonesia (Recruitment Page for RISK team)

  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Posted a year ago and deadline of application is on 29 Jul
Recruiter was hiring 6 hours ago

Job Description

1) Describe all business processes and needs in CRS, support business process development requested by CRS business

  • Design new processes, suggest improvements of current processes
  • Consulting with internal customers to identify, comment and document business needs and objectives, current operational procedures and related problems
  • Analyze new business requirements and ideas, compare these with current business processes, and system features, identifies gaps between and propose solution for process improvement
  • Suggest new processes or process adjustments/redesign which can lead to increase of CRS performance / costs saving / better customer servicing
  • Prepare proper, and exact documentation describing business needs and request align with business processes, prepare CBA if need
  • Assists to CRS business and management in development and overall change management process in CRS department
  • Responsible for keeping updated all business processes in CRS department

2) Inserts and keep updated all tasks and ideas in ticketing tool

  • Report, and update tasks and ideas related to process adjustment or development in ticketing tool
  • Communicate about the progress of tasks to relevant parties (requestors, reported person, business users, project managers, etc.)
  • Is owner of prioritization process for all process adjustments and developments

3) Supports all Ad Hoc strategy activities in CRS

  • Prepare proper documentation and other supporting documents for every ad-hoc activity (e.g. Mass SMS, Piloting of changes, etc.)
  • Participate in software deployments to production environment, post deployment support , helps to detect, and analyze production bugs and issues

4) Support implementing and testing processes

  • Participate in software testing process, cooperate with other teams involved in software lifecycle process (CRS business, IT, application support team, testing team, development team, etc.)

Minimum Qualifications

  • Bachelor or university degree without any specific major.
  • 2+ years experience in business process analysis / design
  • Excellent analytical mind
  • Experience from collections
  • Experience with process designing tools
  • Leadership experience
  • Advanced Excel skills (pivot tables / charts)
  • Experience with business process analysis/changes
  • Fluent English (written, spoken)
  • Strong interpersonal skills
  • High initiative
  • Reliable
  • Independent person

Perks and Benefits

  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Gym Membership Gym Membership
  • Performance Bonus Performance Bonus

Required Skills

  • Analyzing Data
  • MS SQL Server
  • Oracle Database
  • PostgreSQL
  • SQL
  • MySQL
  • Microsoft / MS Excel

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
South Jakarta, DKI Jakarta, Indonesia
HiTech Financial Services
1 opening

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About Home Credit Indonesia (Recruitment Page for RISK team)

PT Home Credit Indonesia is a multi-purpose financing company that provides financing for customers – both offline and online. We also offer multi-purpose financing to our existing customers to give them confidence to move forward with their financial goals. We aspire to transform the way the world shops by making the things that matter in life affordable for our customers. Home Credit Indonesia was established in 2012. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have nearly 2,500 employees and our planning to have in the region of 6,000 colleagues by the end of 2018. This special recruitment page is intended for self driven candidates who would love to build a successful career with Home Credit Indonesia, as one of the largest international high technology financing company. If you think that you are SELF DRIVEN & GOOD ANALYTICAL WITH HIGH INTEGRITY, then check our page because we have plenty of positions for RISK team. APPLY NOW!