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Home Credit Indonesia
Home Credit Indonesia

QA Call Center & Operations Manager  

Home Credit Indonesia

 
  • South Jakarta, Indonesia
    9th Floor, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 4 years ago

2019-12-09T17:00:00+00:00
Job closed.

Job Description

  • Manage all BAU activities in QA (reviewer, improvement)
  • Manage project/initiatives’ impact to QA : Analyze new processes, identify process risks, define quality thresholds, design and implement mitigating controls, quality checks and sampling methodology
  • Monitor quality checks and process controls on regular basis and provide regular and ad-hoc reporting on Quality Assurance activities and audit results
  • Working with other Operations team (Floor, Process, Trainers, Analyst) at all stages to promote services excellent, and also continuous improvement

Minimum Qualifications

  • Proven experience in process quality control and measurement for retail banking, consumer finance, insurance company, call center provider or shared services company
  • Strong positive attitude and interpersonal skills
  • Proven experience leading a team
  • A Problem solver
  • Process Oriented, Analytical, Structured Thinking, and Innovator
  • Fluent in English
  • Microsoft Office (Word, Excel, PowerPoint)

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Industry
Hi-Tech Financial Services
Vacancy
1 opening
Website
https://www.homecredit.co.id/

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About Home Credit Indonesia

Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline. We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world. Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.

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