Customer Experience (CX) Specialist
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesiaTELECOMMUTE
- Full timeFULL_TIME
Job closed.
Job Description
- Review customer experience data and other operational metric results on a daily/weekly/monthly basis to identify trends in performance
- Analyzes qualitative and quantitative data to identifies performance improvement opportunities using existing tools.
- Proactively determines areas for drill-down focus and conducts analyses to understand the drivers of the performance gap
- Cooperate with other functions to contributes to the development based on analytic findings, metric performance, and client business needs.
- Coordinate and execute solutions to ensure the quality of customer engagement.
- Prepare data, insight, analysis, and present to relevant function for the improvement of CX
- Conduct customer research based on the product and business needs
Minimum Qualifications
- Experience in CX or customer relation or customer service for minimum of 2 years
- Have research and analytic experience
- Proficient with research and conduct research to customer
- Fluent in English, both verbal and written, is a must
- Have a background in analytical will be beneficial: reporting, excel, or SQL
Perks and Benefits
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Life Insurance
- Maternity & Paternity Leave
Required Skills
- Report Writing
- Complex Problem-Solving
- Problem Sensitivity
- Business Analysis
- Research and Development
- Critical Thinking
- Data Analysis
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.