Desk Collection Team Leader
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2022-01-30T17:00:00+00:00Job closed.
Job Description
- Lead and manage operator team to achieve the daily and monthly target
- Responsible to daily and monthly target
- Lead and manage the team, consist of 12 people, by conduct morning briefing, coaching with bottom performer, motivate the team and evaluate each team to ensure all the team will achieved their target.
- Monitor team performance to ensure they have good productivity and aligned with company standard.
- In the middle of his team to give support and immediate feedback to support their performance if needed
- Develop the team to keep performing, how do improved the conversation, how to control the calls and how to negotiate better with clients.
- Monitor daily operational capacity of operator attendance and shifting composition.
- Create reports and action plans on a regular basis, and provide input for the progress.
- Conduct regular meetings together with the team to discuss team performance.
- Attend in the team meeting with trainers, quality and management if needed.
- Works with setup systems and set up innovation and proposals for improvement and implement it.
Minimum Qualifications
- Having experience in Collection min 2-3 year
- Having experience in managing & leading medium/large team min 1 year
- Good communication skill
- Minimum bachelor degree any major
Perks and Benefits
Performance Bonus
Medical / Health Insurance
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Life Insurance
Required Skills
- Time Management
- Technical Skills
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
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About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.