Telesales Manager
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2022-02-12T09:16:08.310024+00:00Job closed.
Job Description
- Managing day to day operational in Telesales among others but not limited to capacity planning, compliance to schedule, performance monitoring for all units
- Creating strategy to achieve monthly target for all units by planning for daily run rate, through motivational activities (example: designing competition), team distribution, and other strategy
- Managing Telesales capacity to align with the budgeted volume through hiring and attrition management in cooperation with training team and HR
- Working with analyst to design report to get better understanding on sales-related situation including Telesales performance, calling list eligibility, approval rate, Telesales capacity, and other factors to be able to make data centric decision
- Managing HR related administrative to make sure Telesales comply to the existing procedures in cooperation with Training, Quality, and WFM team
- Designing bonus scheme or reviewing existing bonus in order to improve it so that the bonus scheme is motivating the Operators and Team Leaders as well as align with the budget
- Monitoring calling activity throughout the day to ensure that it is working properly, to identify possible issue, and perform necessary escalation
- Identifying area of improvement from people, process, and technology point of view in order to increase productivity and managing and/or cooperating with other team or department
- Managing operational risks, fraud prevention, and complain in Telesales channel in cooperation with relevant department
- Involving in the design to implementation of new process (new unit, new product), implementing of Hypercare to understand that implementation is done properly or to provide insight for improvement of process, communication based on operator or customer feedbacks to the product owner or PIC
Minimum Qualifications
- Bachelor degree in any major
- 5+ years experience in managing Telesales
- Expert at technical MS Office skills, high attention to detail and accuracy
- Knowledge about CRM
- Strong communication (written and verbal) and presentation skills
- Ability to read, interpret, and use data for decision making
- Strong leadership and project management skills
- Ability to work with target
Perks and Benefits
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Life Insurance
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Telephone Skills
- Sales and Marketing Knowledge
- Marketing Communications
- Communication Skills
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.