- Supervise daily operations for all Field Collection team to monitor every activity is running properly
- Monitor and review team's performance to ensure field Collection team meet their targeted result.
- Distribute expected target to Team Leader and ensure Field Collection team received the target.
- Monitor field Collection Team to ensure all the process in field team is comply with guidelines and SOP.
- Coordinate with training team to ensure every team member will receive training based on feedback from quality.
- Control the process to ensure collection incentives are fair, and prepared and submitted on time.
- Resolve timely customer escalations.
- Cooperated with HR Team to ensure proper monitoring and fulfilment of TML
- Minimum Bachelor degree
- Experienced with similar position and monitor area for 3 years, will be an advantage from similar industry.
- Good communication, negotiation and managing team
- Flexible and detail oriented
- Able and comfortable with high demand, fast respond, tight deadline and dynamic
- Familiar using common Microsoft tool (Words, Excel) and technology
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- Palembang, South Sumatra (Sumatra Selatan), Indonesia
- Hi-Tech Financial Services
- 1 opening
About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline. We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world. Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.