Regional Field Collection Assistant Manager - Medan Based
Home Credit Indonesia
- Medan, IndonesiaMedan, North Sumatra (Sumatera Utara), IndonesiaMedanNorth Sumatra (Sumatera Utara)IndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2019-09-24T17:00:00+00:00Job closed.
Job Description
- Manage performance of field collections team within set performance triggers.
- Monitoring daily activity of collector by call, text or other message application to ensure collectors visit the customers according to plan
- Review all collection process to ensure consistency in collections processes and systems
- Implement process improvements in field CRS area so that all process is align with current procedure.
- Drive team productivity and effectivity to optimize costs, improve performance.
- Deliver practical training for field collectors to support field collector daily activity
- Provide coaching to field CRS Agent to improve their performance.
- Review and approve each Field Collector visit plan for the day to monitor field collector performance.
- Remind Field Contact to ensure Cash Collected and deposited reflects in system.
- Assign account to field CRS based on area and bucket and ensure field CRS received the account in their tablet.
- Conduct joint visit with Field CRS Agent to check their quality and performance of their team.
- Provide reminder to field crs agent about PTP follow up so that every PTP plan is paid by the customer.
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Medan, North Sumatra (Sumatera Utara), Indonesia
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About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.