Authorization Center Lead- Credit Card Experiences

Home Credit Indonesia

  • South Jakarta, Indonesia
    9, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted 7 months ago and deadline of application is on 10 Nov
Recruiter was hiring a day ago

Authorization Center Lead- Credit Card Experiences

Home Credit Indonesia

Job Description

VENDOR MANAGEMENT
Manage and lead team to work closely with Processing vendor in order to define and review the fraud monitoring and authorization parameters to minimize the possible risk.

  1. Coordinate daily activities with Processing vendor and association related to authorizations
  2. Resolve inquiries from processing vendor, association and acquirers
  3. Reconcile billing from Association and processing vendor
  4. Reporting to VISA, MasterCard, BI and AKKI
  5. Define / review / test fraud monitoring and authorization parameters with Processing vendor

PROCESS MANAGEMENT
Implement the authorization center activity to maintain the success rate of authorization and improve system parameter setup to avoid repeating of detected Fraudulent transactions

  1. Process authorization requests via phone and email
  2. Block cards due to suspicious transactions and send requests for card replacements
  3. Provide cards to be put on Association stop list and remove them in defined timelines
  4. Monitor availability and success rate of authorizations and report on regular basis to Superior and other business units
  5. Communicate with acquirers regarding found issues on authorizations and push for the resolution on Acquirer side
  6. Monitor fraud reports and cooperate with Risk to improve system parameter setup to avoid repeating of detected Fraudulent transactions
  7. Cooperate with Risk to define better Fraud prevention setup of internal and external system parameters
  8. On an ongoing basis monitor development in fraud and acquiring a business in Indonesia and globally and suggest improvements of our processes.
  9. Setting of authorization parameters and fraud detection triggers
  10. Internal AML and Compliance reporting
  11. Balance transfers
  12. Conversion of transactions to payment plans
  13. Internal blacklists management

PEOPLE MANAGEMENT
Define KPI, continuously assess performance, provide timely relevant feedback and necessary support to subordinates to achieve

  1. Actively attract, develop and retain top talent
  2. Motivate team to perform and excel
  3. Coach and share experience with subordinates and assist with the development of training programs for subordinates

Minimum Qualifications

  • University degree, preferred in Informatics, Mathematics or Engineering major (can be substituted by extensive relevant experience)
  • Minimum of experience working with Card personalization vendor or for them
  • Knowledge of SQL and Visual Basic programming

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Accounting and Finance
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
9, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Industry
Hi-Tech Financial Services
Vacancy
1 opening
Website
https://www.homecredit.co.id/Careers/Careers-with-Us

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About Home Credit Indonesia

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and our planning to have in the region of 14,000+ colleagues by the end of 2018. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.