VENDOR MANAGEMENT
Manage and lead team to work closely with Processing vendor in order to define and review the fraud monitoring and authorization parameters to minimize the possible risk:

1. Coordinate daily activities with Card Processing vendor and association related to credit card authorizations
2. Resolve inquiries from processing vendor, card association (VISA) and acquirers
3. Reconcile billing from Association and Card Processing vendor
4. Reporting to VISA, MasterCard, BI and AKKI
5. Define / review / test fraud monitoring and authorization parameters with Processing vendor

PROCESS MANAGEMENT
Implement credit card authorization center activity to maintain the success rate of authorization and improve system parameter setup to avoid repeating of detected Fraudulent transactions:

1. Prevent fraud via Fraud Detection System (FDS) by early detection of transaction that may lead to fraudulent transaction
2. Handling suspicious card transaction
3. Process special card authorization requests via phone and email
4. Block cards due to suspicious transactions and send requests for card replacements
5. Monitor availability and success rate of card authorizations and report on regular basis to Superior and other business units
6. Communicate with acquirers regarding found issues on authorizations and push for the resolution on Acquirer side
7. Monitor fraud reports and cooperate with Risk to improve system parameter setup to avoid repeating of detected Fraudulent transactions
8. Cooperate with Risk to define better Fraud prevention setup of internal and external system parameters
9. On an ongoing basis monitor development in fraud and acquiring business in Indonesia and globally, on the other hand suggest improvements of our processes

PEOPLE MANAGEMENT

1. Define KPI, continuously assess performance, provide timely relevant feedback and necessary support to subordinates to achieve:
2. Actively attract, develop and retain top talent
3. Motivate team to perform and excel
4. Coach and share experience with subordinates and assist with the development of training programs for subordinates

1. University degree, preferred in Economic or Engineering major
2. 2 years experience of Assistant Manager/Manager in Credit Card Early Detection Unit (EDU) or Credit Card Risk Management Unit (RMU) or department who specialized in Credit Card Fraud Investigation
3. Experience in project management would be an advantage