Field Collection Quality Officer
Home Credit Indonesia
- South Jakarta, Indonesia9, Plaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2019-11-22T17:00:00+00:00Job closed.
Job Description
- The Objective of the Role has responsibility for doing Home/adress Visit check Verfification of all define contract FC visit result (Address Not Found/No such person/ shifted) to Field CRS Team, to give feedback to field CRS team leader in order to assure consistency with procedures and instruction in CRS Internal and External Field Team. Deliver first class customer experience and productively use time to work on assigned cases in line with the process documentation withing agreed SLAs. The role is further responsible for providing Feedback to CRS Team Leader and support additional tasks of the team leader or Assistant Manager such as reporting and process changes implementation.
- Do Visit evaluation to give feedback to field collection team leader in order to assure consistency with procedures and instruction in CRS Internal and External field team
- Become knowledge holder of selected end to end processes
- Execute quality checks and process controls on regular basis and provide regular and ad-hoc reporting on quality Assurance activities and audit results provide clear and timely feedback to the field CRS officer and address all identified issues with relevant supervisor
- Cooperate with Trainers to design re-fresher trainings or address gaps in process knowledge or lack of soft skills or system tools knowledge to perform the process with desired quality
Minimum Qualifications
- Candidate must possess at least a Diploma, Bachelor's Degree, any field.
- Previous experience working for retail banking, consumer finance, insurance company, call center provider or shared services company (1 year+) in Field
- Microsoft Office (Word, Excel, PowerPoint)
- Hold Motorcylce and Sim C
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 9, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
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About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.