Customer Service Representative
- Makati, PhilippinesUnit 1902, Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippines
- Full time
- Receive inbound and/or place outbound calls
- Provide accurate and timely responses for inquiries coming through email and live chat support channels
- Perform data and research functions
- Provide support through known basic troubleshooting techniques
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Route calls to appropriate resource, when necessary
- Document all information on customer interaction according to standard operating procedures
- Always strive for Good Customer Satisfaction and Experience
- Ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
- Ensure consistent performance based on continuous improvement model
- Ensure that all Login and Passwords (both Internal & External) are kept confidential
- Participate in all Internal and External mandated trainings and/or seminars.
- Knowledge, understanding, and compliance with PROBEGROUP policies and procedures.
- Maintain knowledge of functional area and company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Perform other duties as assigned by management.
- With Excellent English Communication (Oral and Written)
- Experience on phone, email and live chat support preferred but not required
- Experience in Customer Service, Sales, Billing, Collections and Technical Support preferred but not required
- Has strong verbal and written communication and comprehension skills
- Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction
- Resourceful, able to multitask and has high attention to details
- Self-motivated and able to work independently as well as contribute to cross-functional and global teams
- Flexible and has the ability to quickly adjust to frequent process and information changes
- Can work under pressure
- Job level
- Fresh Grad / Entry Level
- Job category
- Customer Service
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City
- Staffing / Recruiting
- 100 openings
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.