Customer Service Representative (CSR)
Hunter's Hub Inc.
- Iloilo City, PhilippinesUnit 1902, Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City, Iloilo City, Western Visayas, PhilippinesIloilo CityWestern VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Minimum Qualifications
Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multi-task, prioritize and manage time effectively
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City