L2 Support | Work From Home
Hunter's Hub Inc.
- Muntinlupa, PhilippinesUnit 1902, Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City, Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Expired 3 years ago
2021-07-09T16:00:00+00:00Job closed.
Job Description
- Receives incidents from the L1’s for resolution and support and works continuously with them to gain information beneficial to the resolution of the incident.
- Performs deep analysis and investigation of the incident received from the L1’s.
- Diagnose faults and determine whether new incidents are related to known errors or existing incident records.
- Consults and works with his or her Domain Lead regarding the incident as well as the business domain processes.
- In case of major or P1 incidents, L2 application support is expected to diagnose and to identify root cause and provide a workaround or solution to the incident as quickly as possible within the scope of his or her level.
- If a major incident occurs after working hours then he or she would have to be available to resolve the issue on priority.
- Directly communicates with end customers for additional information of the incident.
- Escalates to the L3’s when technical skills are out of scope to complete the tasks or do not solve the incident.
- Contributes to the knowledge base essential for continuous process improvement for the L1’s and for his own role.
Minimum Qualifications
- Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Required skill(s): L2 Application Support.
- At least 3-4 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Alabang.
- Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or equivalent.
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City
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About Hunter's Hub Inc.
Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.