Platform Owner | Microsoft IAM  

Lead a team of developers, testers and system analysts to implement customer engagement platforms. Support the delivery managers by allocating the right resources and provide technical leadership.

• Responsible for solution architecture of the platform and how that aligns with EA and other peripheral components.
• Validation of the business requirements where platform is identified as a solution component, ensuring the validity of the solution, effort estimation, delivery timelines and cost
• Plan and orchestrate all deployment and cut-over activities to ensure there is no technical overlaps in how various projects
• Own the configuration of the software platform across all environments. Configuration includes version, patch level, capacity estimation, and all platform specific settings. Manage the relationship with the vendors to ensure ongoing updates are received, any major change anticipated on the platform, get product defects resolved quickly and get resources/reviews as needed
• Ensure adequate product skills are always ready.
• Plan the hardware, software and people capacity based on known and anticipated demands.
• Help resolved level 2 issues and where necessary escalate and manage the resolution at L 3 level

• 8-10 years of experience in IT development in financial service projects
• 3-5 years of direct experience on either Microsoft IAM, Adobe Content Management System and/or Microsoft Dynamics.
• Platform experience should include understanding of SW landscape, competing products and new roadmaps of the product
• Ability to run a team in developing or operating the platforms assigned.
• Good knowledge of effort estimation techniques and capacity planning for the platform