Telephony Developer
Hunter's Hub Inc.
- Pasig, PhilippinesUnit 1902, Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Responsible for administering and maintaining day to day Telephony operations to ensure the availability of telephony services improving telephony processes and meeting the SLA for incidents and service requests. Delivering contact center solutions to the company, project management, implementation of new software and CTI tools, handling high-level escalation for complex telephony issues.
Key Job Functions and Duties:
Ensure that all Telephony systems are adequately documented
Develop and implement policies and classify and oversee access to protect telephony systems
Work with security team to evaluate threats, troubleshoot issues, and comply
with appropriate security configuration standards
Minimum Qualifications
General skills:
Excellent communication skills
Development and maintaining relationships with key technical stakeholders within the customer organization and with external vendors
Ability to work well within a team Exceptional analytical and troubleshooting skills
Ability to work in a fast-paced environment
Should have JavaScript and VXML background
Object Oriented Programming or Scripting
Software development knowledge
Desired Experience & Qualities:
• ASPECT Call Center experience is essential - Aspect ACD and Aspect IVR
• Demonstrated competency related to databases, telephony, software applications and ACDs
• Proficiency with XML, V-XML is highly desirable
Qualifications and Accreditations:
• Three to five years’ experience in a similar role
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City