CUSTOMER SERVICE MANAGER  

1. Contribute to the creation and operational implementation of the local customer relation's action plan.
2. Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience.
3. Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
4. Create the emotional conditions for a positive meeting with visitors and customers.
5. Implement the "ways to shop" in your unit.
6. Provide a family-friendly environment that converts more visitors to happy customers.
7. Provide an inspiring and motivating direction for your team and its individual members to ensure development and succession.
8. Provide input to the service agreements and contracts with internal/external partners and support co-workers in executing those.
9. Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience.

We are seeking for Customer Service Manager who will report to our Customer Relations Manager. We look for someone who ensures a positive shopping experience that creates trust in IKEA Brand before, during and after their visit.

YOUR PROFILE:

1. Preferably from hospitality and/or retail background, with min. 4 year’s experience in related field.
2. Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
3. Self-confident and assertive with the ability to influence through the use of customer insight.
4. Ability to communicate confidently and clearly in the local language(s) and English.
5. Ability to understand the key principles of the shopping experience and customers’ expectations.
6. Understand of all aspects of the home-to-home shopping experience.
7. Have good knowledge of working methods according to work focus.
8. Proven record/experience of developing people and organizations.
9. Experienced in problem-solving and conflict-management.
10. Experience of a leadership role.
11. Ability to make quick decisions.