COUNTRY SHOPPING EXPERIENCE LEADER  

In order to enable a meaningful and positive shopping experience for all visitors and customers, we are looking for a Country Shopping Experience Leader. This position will report to our Country Customer Relations Manager.

YOUR ASSIGNMENTS:

1. Contribute to the creation of the country business plan.
2. Support the development of a multichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.
3. Align and optimize relevant working methods to secure the required co-worker competence to support the shopping experience.
4. Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.
5. Ensure that “ways to shop” are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality.
6. Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.
7. Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination.
8. Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.
9. Share best practices and benchmark operational excellence to enhance the positive shopping experience.
10. Be the customer insight expert and identify gaps between customer expectations and experience so that the complete country organization can then act upon them.

1. Interested in home furnishing.
2. Experience of working in a customer service management role within retail business.
3. Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
4. Experienced in creating and implementing mid-term plans and following up goals. Ability to set clear expectations and directions.
5. Retail experience in a customer-facing role and proven customer-focused mindset.
6. Proven record/experience of developing people and organizations.
7. Ability to understand the key principles of the shopping experience and customers’ expectations.
8. Self-reliant and motivated with proven ability to work as part of a team as well as independently.
9. Self-confident and assertive with the ability to influence through the use of customer insight.
10. Quick learner who can adapt easily to changing demands.
11. Ability to communicate confidently and clearly in the local language(s) and English.
12. Good analytical and numerical skills.