CRM, Sales & Partner Management S&A Specialist

Indosat Ooredoo

  • Central Jakarta, Indonesia
    Central Jakarta, DKI Jakarta, Indonesia, Central Jakarta, DKI Jakarta, Indonesia
    Central Jakarta
    DKI Jakarta
  • Full time
Posted 4 months ago and deadline of application is on 24 Sep
Recruiter was hiring 2 days ago

CRM, Sales & Partner Management S&A Specialist

Indosat Ooredoo

Job Description

  • RESPONSIBLE to DEFINE, DEVELOP and CONTINUOUSLY IMPROVING the Business Support System (BSS) strategy, architecture, solution, design, and roadmap within the defined domain.
  • RESPONSIBLE to KEEP UP with global trends and technology update, UNDERSTAND business direction and DEVELOP principles and selection method accordingly for the most suitable partner and technology.
  • RESPONSIBLE for defined domain design, architecture, planning and solution including capacity management, availability management, IT Service Continuity management, service level management, and other aspects of IT Service Design
  • RESPONSIBLE and DEVELOP effective and efficient solutions, which is represented by the value of proposed solutions in terms of investment and cost of resources required, of the requested use-cases from respective users within the expected time and the desired business outcomes. The solutions should incorporate end-to-end design impacts to system capacity, system features and capabilities, system performance and availability, system operation, business process, operational process, SLA, customer experience, and all IT Service Design aspects.
  • INITIATE annual budgetary plan which includes budgetary of new capabilities, capacity expansion, features enhancement and system transformation.
  • SUPPORT for solution sourcing process including all technical documentations and required processes, including budget approval process.

Minimum Qualifications

  • Has experience at minimum 5 years in ICT industry with focus on Customer, Marketing and Sales Management system design and solution
  • Extensive experience in managing and delivering large scale strategy with strong exposure in Customer Management including CRM, Marketing Management, Sales Management, Digital Marketing
  • Familiar with Siebel (Oracle), Service Cloud (Sales Force)
  • Has an excellent knowledge of Campaign Management System and Loyalty system
  • Has an excellent knowledge in Contact Center, Queuing System & Gallery application.
  • Excellent knowledge and has experience on designing UI and UX design
  • Has good knowledge on ESB, API Gateway and Digital Solution: Digital Customer Touch Point; Digital Marketing
  • Good knowledge of agile methodology and framework like Scrum, Kanban, XP, Crystal, FDD.
  • Has a good knowledge on Business Support System for Telco Services
  • Has a good knowledge in ISS (Infrastructure) in the area of server, storage, database, container, cloud, & virtualization, backup system, desktop, local/wide area network, data center and disaster recovery.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Central Jakarta, DKI Jakarta, Indonesia
1 opening

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About Indosat Ooredoo

At Indosat Ooredoo we are proud of the diversity and creative potential of our staff, who hail from a myriad of social and education backgrounds. To ensure that all receive the same treatment and a uniform chance at career development and advancement, we have adopted an equal opportunity culture for our employees, throughout our operations. We firmly believe that our employees and human resources are a key asset to Indosat Ooredoo, and that we should continuously invest in their development and skills. We place great emphasis on providing a conducive and supportive learning environment, and continually increase staff training. In addition, we have always strived to become the best place to work for employees by providing a positive work environment and by ensuring the welfare of employees and their family members. Aside from monthly wages, employees also receive benefits such as telephone benefit, medical benefit, annual bonus as incentive, a variety of facilities and rewards. As far as possible, working condition are designed such that employees enjoy being at work. In some work locations, Indosat Ooredoo provides libraries, medical clinics, canteens, and nursing rooms, for the benefit of employees. Balancing work and social activities, Indosat Ooredoo also provides facilities that enable employees to pursue their hobbies or talent in sports and the arts, and also support employees to perform religious obligation including the observation of religious events as we believe that this will help to spiritually motivate employees towards higher performance. Finally, we provide an employee pension scheme through the financial institution pension fund programme to ensure that our employees continue to maintain a good standard of living after retirement. Let's Develop and Grow with the Indosat Ooredoo family!