Technical & Complaint Officer

Indosat Ooredoo

  • Central Jakarta, Indonesia
    Jalan Medan Merdeka Barat No.21, RT. 2 RW. 3, Gambir, RT.2/RW.3, Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Central Jakarta, DKI Jakarta, Indonesia
    Central Jakarta
    DKI Jakarta
  • Full time
Posted 9 days ago and deadline of application is on 6 Sep
Recruiter was hiring a day ago

Technical & Complaint Officer

Indosat Ooredoo

Job Description

  • Develop, maintain, and control specifications for Indosat Digital Service Product Portfolio, taking customer concerns, business processes, operation and reporting
  • Co-ordinate implementation of products between teams, PPI, IT, network, Finance, CS and CPs/Partners
  • Define user requirements and supprot functional, user testing, making of user guides and product descriptions
  • Resolve problems in product functionality by coordinating by related department

Minimum Qualifications

  • Minimum Bachelor Degree in Telecommunication/Computer/Business
  • Minimum 2 Years of working experience in Product Development and Management in Telco Industry
  • Have a strong background experience for handling VAS services
  • Have experience in Project Management
  • Strong knowledge in :
    • Telecommunication Product & Services
    • Product Development and management
    • Service Integration
    • VAS & digital Service Knowledge
    • Manage Product lifecycle
  • Have an ability to define user requirements, masking of user guides and producr descriptions
  • Have ability to support functional user Testing
  • Fluent in English

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Central Jakarta, DKI Jakarta, Indonesia
1 opening

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About Indosat Ooredoo

At Indosat Ooredoo we are proud of the diversity and creative potential of our staff, who hail from a myriad of social and education backgrounds. To ensure that all receive the same treatment and a uniform chance at career development and advancement, we have adopted an equal opportunity culture for our employees, throughout our operations. We firmly believe that our employees and human resources are a key asset to Indosat Ooredoo, and that we should continuously invest in their development and skills. We place great emphasis on providing a conducive and supportive learning environment, and continually increase staff training. In addition, we have always strived to become the best place to work for employees by providing a positive work environment and by ensuring the welfare of employees and their family members. Aside from monthly wages, employees also receive benefits such as telephone benefit, medical benefit, annual bonus as incentive, a variety of facilities and rewards. As far as possible, working condition are designed such that employees enjoy being at work. In some work locations, Indosat Ooredoo provides libraries, medical clinics, canteens, and nursing rooms, for the benefit of employees. Balancing work and social activities, Indosat Ooredoo also provides facilities that enable employees to pursue their hobbies or talent in sports and the arts, and also support employees to perform religious obligation including the observation of religious events as we believe that this will help to spiritually motivate employees towards higher performance. Finally, we provide an employee pension scheme through the financial institution pension fund programme to ensure that our employees continue to maintain a good standard of living after retirement. Let's Develop and Grow with the Indosat Ooredoo family!