TNO7001 - Backbone & IP/MPLS Back Office Division Head

Indosat Ooredoo

  • Central Jakarta, Indonesia
    Jalan Medan Merdeka Barat No.21, RT. 2 RW. 3, Gambir, RT.2/RW.3, Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Central Jakarta, DKI Jakarta, Indonesia
    Central Jakarta
    DKI Jakarta
  • Full time
Posted 7 months ago and deadline of application is on 10 Oct
Recruiter was hiring 2 days ago

TNO7001 - Backbone & IP/MPLS Back Office Division Head

Indosat Ooredoo

Job Description

  • Consist of TAC experts specialized in Backbone & IP/MPLS network elements (Satellite, Submarine and Terrestrial Backbone)
  • Interface with Deployment and Change Management to verify and accept new Backbone & IP/MPLS network elements
  • Receive tickets from Fault Management (NOC) or B2B Helpdesk, resolving problems themselves (L-2) or with field engineers (L-1) and/or vendors (L-3)
  • Monitor vendors’ performance daily, escalating problems to TS&IM
  • Responsible to define, develop & review to continuously improving in the operation of cellular and corporate network to manage network service within a defined SLA.
  • Domain is defined as availability 2nd level Backbone & IP/MPLS network elements
  • Responsible to keep up with technology update, understand company business direction and develop principles and selection method accordingly for the most suitable operational aspect.
  • Responsible to implement high-level use-case of the solution which represents the value of the proposed solution, including cost of resources required, to achieve the desired business outcomes.
  • Accountable for execution, monitoring and development of yearly budget of network operation function related to Backbone Transport Infrastructure.
  • Consolidate to other functions for issues which are related to network operation and service quality.

Minimum Qualifications


  • Minimum Bachelor Degree (S1), preferable Master Degree (S2) with major study in Electrical / Telecommunication
  • Preferably has several Certification (such Transport DWDM; IP MPLS - Cisco, Alcatel, Juniper)


  • Has extensive experience at least 7 years in telecommunication industry, multiple business unit background of working experiences would be an advantage


  • Has excellent communication in both Indonesian and English languages.
  • Has excellent reporting, presentation and persuasion skill capabilities.
  • Has excellent knowledge of telecommunication business & process in general.
  • Has broad knowledge of technology roadmap.
  • Has excellent knowledge in translating business requirement into technical or functional specification.
  • Has strategic thinking of end-to-end demand lifecycle process (requirement, solution and delivery), budget, governance and resources.
  • Has strong business and financial acumen with a sense of shareholder responsibility
  • Has a good knowledge in Business Process Framework (e-TOM)

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Jalan Medan Merdeka Barat No.21, RT. 2 RW. 3, Gambir, RT.2/RW.3, Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Central Jakarta, DKI Jakarta, Indonesia
1 opening

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About Indosat Ooredoo

At Indosat Ooredoo we are proud of the diversity and creative potential of our staff, who hail from a myriad of social and education backgrounds. To ensure that all receive the same treatment and a uniform chance at career development and advancement, we have adopted an equal opportunity culture for our employees, throughout our operations. We firmly believe that our employees and human resources are a key asset to Indosat Ooredoo, and that we should continuously invest in their development and skills. We place great emphasis on providing a conducive and supportive learning environment, and continually increase staff training. In addition, we have always strived to become the best place to work for employees by providing a positive work environment and by ensuring the welfare of employees and their family members. Aside from monthly wages, employees also receive benefits such as telephone benefit, medical benefit, annual bonus as incentive, a variety of facilities and rewards. As far as possible, working condition are designed such that employees enjoy being at work. In some work locations, Indosat Ooredoo provides libraries, medical clinics, canteens, and nursing rooms, for the benefit of employees. Balancing work and social activities, Indosat Ooredoo also provides facilities that enable employees to pursue their hobbies or talent in sports and the arts, and also support employees to perform religious obligation including the observation of religious events as we believe that this will help to spiritually motivate employees towards higher performance. Finally, we provide an employee pension scheme through the financial institution pension fund programme to ensure that our employees continue to maintain a good standard of living after retirement. Let's Develop and Grow with the Indosat Ooredoo family!