Indosat Ooredoo
Indosat Ooredoo

Customer Operation Assistant  

Indosat Ooredoo

  • Central Jakarta, Indonesia
    Jalan Medan Merdeka Barat No.21, RT. 2 RW. 3, Gambir, RT.2/RW.3, Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Central Jakarta, DKI Jakarta, Indonesia
    Central Jakarta
    DKI Jakarta
  • Full timeFULL_TIME

Expired 4 years ago

Job closed.

Job Description

  • Cooperate with backend team related with NIW (Network Interruption Warning)/Planned Work; sent NIW Prior notification to cooperate customers
  • Validate all closed ticket with detail RFO, Provide outstage report to customer
  • Set Up and monitor the equality of helpdesk platform and infratructure such as computer, laptops, telephones, etc. as well as updateing website database
  • Maintain SA web Portal to preoserve the report, 3rd party excalation matrix, online working permit form and many other information related with helpdesk

Minimum Qualifications


  • Minimum Bachelor Degree in Telecommunication/IT/Management or related field
  • Certification on certain area (ITILF, Etc) will be an advantage
  • Has a good understanding on helpdesk/service desk and business process


  • Min 3 Years Experience in telecommunication industry, especially helpdesk/service management
  • Wide understanding on telecommunication systems
  • Experience on peole development
  • Understand business process within related functions


  • Good written and oral communication skills
  • Excellent English skills both oral and written
  • Reporting Skills : Excellent in using MS Excel and web database development will be and advantage

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Jalan Medan Merdeka Barat No.21, RT. 2 RW. 3, Gambir, RT.2/RW.3, Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Central Jakarta, DKI Jakarta, Indonesia
1 opening

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About Indosat Ooredoo

At Indosat Ooredoo we are proud of the diversity and creative potential of our staff, who hail from a myriad of social and education backgrounds. To ensure that all receive the same treatment and a uniform chance at career development and advancement, we have adopted an equal opportunity culture for our employees, throughout our operations. We firmly believe that our employees and human resources are a key asset to Indosat Ooredoo, and that we should continuously invest in their development and skills. We place great emphasis on providing a conducive and supportive learning environment, and continually increase staff training. In addition, we have always strived to become the best place to work for employees by providing a positive work environment and by ensuring the welfare of employees and their family members. Aside from monthly wages, employees also receive benefits such as telephone benefit, medical benefit, annual bonus as incentive, a variety of facilities and rewards. As far as possible, working condition are designed such that employees enjoy being at work. In some work locations, Indosat Ooredoo provides libraries, medical clinics, canteens, and nursing rooms, for the benefit of employees. Balancing work and social activities, Indosat Ooredoo also provides facilities that enable employees to pursue their hobbies or talent in sports and the arts, and also support employees to perform religious obligation including the observation of religious events as we believe that this will help to spiritually motivate employees towards higher performance. Finally, we provide an employee pension scheme through the financial institution pension fund programme to ensure that our employees continue to maintain a good standard of living after retirement. Let's Develop and Grow with the Indosat Ooredoo family!
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