Infor PSSC Inc.
Infor PSSC Inc.

Technical Support Analyst  

Infor PSSC Inc.

  • Taguig, Philippines
    29th, 5th Avenue , Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-01-14T16:00:00+00:00
Job closed.

Job Description

A Day in The Life Typically Includes:

  • Resolves clients' questions or problems over the telephone or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.
  • Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
  • Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
  • Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Webex or Netmeeting.
  • Conveys customer feedback to product development staff.
  • Assists in testing of new versions of operating systems, environments by loading new versions and verifying compatibility with products, reporting any anomalies to development.
  • Participates in special projects providing support of new product installations and/or teach other Analysts installation procedures, features of operating systems, etc.
  • Promotes and maintains a high quality, professional, service-oriented company image among users and team.
  • Foster teamwork and collaboration across all teams.
  • Responsible for meeting or exceeding established customer satisfaction ratings and other KPIs.
  • Identify possible improvements related to work processes and tools.
  • Provides application support to clients as required.
  • Contributes information to the Support knowledge base.

Minimum Qualifications

Technical Support Analyst

What You Will Need:

  • Bachelor’s degree in business or computer science or has equivalent technical training and/or work experience.
  • At least 2 years Technical Support experience to external customers.
  • Has experience in using C#.NET, ASP.NET, VB.NET, Java, SQL, OOP
  • Possesses working knowledge of operating environments and basic knowledge of product functionality.
  • Good problem solving and analytic skills.
  • Good writing, editing, interpersonal and communications skills.
  • Willing to work on weekends as part of weekly shift schedule.
  • Willing to do rotating shift, particularly EMEA and NA shift.

What Will Put You Ahead?

  • Knowledge in servers (IBM and/or Windows)
  • Experience in supporting Cloud applications.

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • FlexitimeFlexitime
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Java
  • MS SQL Server
  • C#
  • Visual Basic .NET (VB.NET)

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
5th Ave, Taguig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://www.infor.com

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About Infor PSSC Inc.

Infor is a $3B enterprise software provider and strategic technology partner for more than 90,000 organizations worldwide. Infor is a standalone subsidiary of Koch Industries, Inc.. Our software is purpose-built for specific industries, providing complete suites designed for progress – for individuals, businesses, and across networks. We believe in the beauty of work, the importance of relationships, and the collective power of ideas to drive significant positive change.

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