Technical Support Analyst
Infor PSSC Inc.
- Taguig, Philippines29th, 5th Avenue , Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
A Day in The Life Typically Includes:
- Resolves clients' questions or problems over the telephone or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.
- Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Webex or Netmeeting.
- Conveys customer feedback to product development staff.
- Assists in testing of new versions of operating systems, environments by loading new versions and verifying compatibility with products, reporting any anomalies to development.
- Participates in special projects providing support of new product installations and/or teach other Analysts installation procedures, features of operating systems, etc.
- Promotes and maintains a high quality, professional, service-oriented company image among users and team.
- Foster teamwork and collaboration across all teams.
- Responsible for meeting or exceeding established customer satisfaction ratings and other KPIs.
- Identify possible improvements related to work processes and tools.
- Provides application support to clients as required.
- Contributes information to the Support knowledge base.
Minimum Qualifications
Technical Support Analyst
What You Will Need:
- Bachelor’s degree in business or computer science or has equivalent technical training and/or work experience.
- At least 2 years Technical Support experience to external customers.
- Has experience in using C#.NET, ASP.NET, VB.NET, Java, SQL, OOP
- Possesses working knowledge of operating environments and basic knowledge of product functionality.
- Good problem solving and analytic skills.
- Good writing, editing, interpersonal and communications skills.
- Willing to work on weekends as part of weekly shift schedule.
- Willing to do rotating shift, particularly EMEA and NA shift.
What Will Put You Ahead?
- Knowledge in servers (IBM and/or Windows)
- Experience in supporting Cloud applications.
Perks and Benefits
- Retirement Benefit Plans
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Flexitime
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
Required Skills
- Java
- MS SQL Server
- C#
- Visual Basic .NET (VB.NET)
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 5th Ave, Taguig, Metro Manila, Philippines
About Infor PSSC Inc.
Infor is a $3B enterprise software provider and strategic technology partner for more than 90,000 organizations worldwide. Infor is a standalone subsidiary of Koch Industries, Inc.. Our software is purpose-built for specific industries, providing complete suites designed for progress – for individuals, businesses, and across networks. We believe in the beauty of work, the importance of relationships, and the collective power of ideas to drive significant positive change.