L2 Operations Lead
InnoVantage
- Makati, PhilippinesDela Rosa Street , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
- Monitoring of Aiah Systems
- Monitoring of scheduled jobs in the environment
- Monitor Production Logs for Errors, Suspicious Activities, Security and/or Data Privacy Issues
- Regularly perform monitoring scans
- Setting Severity Levels to Problems/Issues/Defects
- Ownership of Problems/Issues/Defects Ticket until Resolution
- Create Root Cause Analysis for Problems/Issues/Defects found
- Follow-up, Coordinate, and Resolve Problems/Issues/Defects within SLA
- Workaround, Corrective Fixes, Removal of Data Errors
- Regular Reporting on Open/In Progress/Resolved Tickets
- Report and Monitor status of the Problems/Issues/Defects reported by the team
- Management Reporting indicating Status and KPIs
- Mentor team members and monitor team's performance
Minimum Qualifications
- Candidate must possess a Bachelor's/College Degree in Computer Science, Information Technology, Engineering or equivalent.
- With Practical experience working in an Agile/SCRUM development environment, with an understanding of what works and what doesn’t in a
professional-services setting.
- An understanding of what it means to wear different hats in a small, dynamic team environment, and a willingness to jump in and help wherever needed.
- Experience working in an Agile Environment
- Strong communication skills for the non technical team to understand issues and resolutions
- Preferrably with Technical Background
- Has strong people management skill
- With At least 2 years experience
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Kalayaan Building, Dela Rosa Street, Legazpi Village, Makati, Metro Manila, Philippines