Associate Support Consultant for POS Services

Integrated Computer Systems, Inc.

  • San Juan, Philippines
    3F, Limketkai Bldg., San Juan, Metro Manila, Philippines
    San Juan
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 29 Dec
Recruiter was hiring a day ago

Associate Support Consultant for POS Services

Integrated Computer Systems, Inc.

Job Description

  • Troubleshoot post-implementation issues
  • Provide alternate solutions where technical constraints impede the business process
  • Produce and maintain customer specific resolution documentation
  • Ensure tickets are responded to customers’ satisfaction in a timely fashion and quality manner
  • Facilitates escalation of issues and incidents to the principal as the need arises. Closely coordinates simulated, evaluated scenario and recognizes and upkeep provided resolutions
  • Facilitates with system upgrades, health-check, and evaluation maintenance

Minimum Qualifications

  • Bachelor's degree graduate, preferably Computer Science/IT
  • 1-3 years of experience in POS support or implementation
  • Problem Solving and Decision Making
  • Oral and Written Communication
  • Customer Service Skills: Building customer relationship
  • Attention to Details / Quality Focus
  • Key Account Management skills
  • Strong analytical and planning skills
  • Good communication and presentation skills
  • Excellent problem-solving skills

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts Employee Discounts
  • Transportation Allowances Transportation Allowances
  • Performance Bonus Performance Bonus

Preferred Courses

  • Information Technology
  • Computer Science [Computer Systems Engineering]

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Office Address
Limketkai Bldg., Ortigas Avenue, Greenhills
Industry
Information Technology / IT
Vacancy
2 openings
Website
http://www.ics.com.ph/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Integrated Computer Systems, Inc.

Integrated Computer Systems (ICS) continues to provide unparalleled value to our broad clientele of the Philippine’s elite top 1,000 corporations. For over 40 years, customers continue to choose ICS for our legendary professionalism and impeccable reliability. Being a pioneer in the IT industry, we continue to expand our broad range of end to end IT services to enable our customers to achieve their business goals. Our strong corporate values of integrity, commitment, and service quality ensures that our customers are consistently delighted to work with us. ICS’s wide range of solutions include cutting edge technologies such as Cloud, Mobility, and Virtualization, to traditional solutions such as Business Applications, Data Center Solutions (Power, Cooling, Servers, Storage, and Racks), Enterprise solutions (Networking, Security, Backup & Recovery), Client Solutions (virtual desktops, thin clients, laptops, desktops, and printing), and Consumables. The service portfolio includes the full range of design, build, and run services up to hardware rentals and managed services. Our distinguished list of principals and partners have continued to choose ICS as well and have recognized ICS with an unsurpassed 100 awards and citations for the past three decades. This is a strong testament to the rich history of ICS to deliver to our customer’s needs. ICS operates in six key cities nationwide and employs the broadest network of authorized service partners to provide customers easy access to both products and after sales support- an absolute must for competing in today’s rapidly evolving market. Why Join Us? ICS believes in promoting from within, hence, the chosen candidates can look forward to career and professional growth opportunities. Compensation will be commensurate with qualifications and relevant work experience. We build a culture that espouses the following core values: INTEGRITY – Trustworthiness, transparency, consistency in positive actions, not dependent on whether others are watching or not. COMMITMENT – Dedication, loyalty to the job, to the customer, to the team and to the organization. SERVICE QUALITY – “Doing the right things right, the first time, on time, all the time” to exceed customer expectations.
People who applied to this job also applied to