Help Desk Officer
Jakarta Intercultural School
- South Jakarta, IndonesiaJl. Terogong Raya No.33, Cilandak, Jakarta 12430, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
DUTIES AND RESPONIBILITIES
- Receives requests for services from the customers; prioritizes activities in line with the agreed service levels; communicates work to appropriate internal stakeholders and teams; and tracks and monitors until completion.
- Maintains Work Order logs and coordinates with internal departments to undertake the works or requests
- Responds to in-bound technical calls from staff in an efficient, courteous and knowledgeable manner
- Completes resolution of technical issues, including the assurance that escalated cases are addressed in an efficient and timely manner
- Ability to work as part of the team and with a wide diversity of individuals; utilizes a variety of job-related equipment; and confident in making recommendations for solving problems that may be required to identify issues and recommend action plans
- Advises the Facilities Manager and or Facilities team for any unresolved requests
- Assists in monitoring and maintaining all open work orders
- Ensures that all calls taken have been resolved, else an escalation has to be done and customer needs to be contacted
- Contributes to team suggestions for improving help desk support processes
- Coordinates with Custodian and Housekeeping teams
- Assesses and analyzes every problem, studies the impact, advises on the proper supportive functions necessary, and recognizes the problem areas to gather the relevant information and to conduct a thorough research to diagnose the source or the root cause of the issue.
- Analyzes impacts, prioritizes work request assessments, troubleshoots urgent request follow-ups with related departments, and tracks resolved work order results with requestors
- Documents problems, troubleshoots steps and resolutions, communicates with requestors, and coordinates and supports cases until completion
- Produces work order report on a weekly and monthly basis
- Manages petty cash for Facilities Office operation purposes
- Manages bi-Lock keys of all campuses
- Performs other related duties and assures other responsibilities as assigned by the Helpdesk Coordinator
Builds Positive Interpersonal Relationships
- Promotes positive interactions and fosters a sense of identity and pride in JIS among students, parents, faculty, and colleagues
- Maintains an open attitude toward new ideas
- Collaborates with school wide teams and staff
- Establishes and maintains cooperative and positive working and team relationship with those involved in the course of work
Ongoing Professional Growth
- Continues to acquire new learning and reflects new learning and professional practice
- Shares in opportunities for in-service and workshop offerings
- Shares professional knowledge with other colleagues
- Sets goals for professional development, takes advantage of professional development opportunities.
Minimum Qualifications
- Minimum Diploma Degree
- Ability to speak, read and understand English
- Proven similar work experience
- Honest, friendly and self-motivated
- Exceptional communications skills in both English Indonesian
- Ability to maintain composure and customer-service focus in stressful situations
- Problem solver
- Proven ability to perform duties with minimum supervision
- Flexibility in working with others in a variety of circumstances and is a team player
- Undertakes works that will minimize property damage and loss
- Undertakes works in a safe manner and has knowledge and awareness of safe working practices
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
About Jakarta Intercultural School
With five original students, Jakarta Intercultural School was founded by UN workers in 1951. These pioneers introduced relevant schooling in English for children of expats in the newfound Republic of Indonesia. From early days the school's international identity was clear. It was originally named the Joint Embassy School (J.E.S.) after its British, American, Australian and (then) Yugoslavian embassy partners. Just over a decade later, in 1978, J.E.S. became Jakarta International School and in 2014, Jakarta Intercultural School.