JENIUS - Production Support Specialist


  • South Jakarta, Indonesia
    Jalan Dr.Ide Anak Agung Gde Agung, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Posted a month ago and deadline of application is on 29 Jun
Recruiter was hiring 10 hours ago

JENIUS - Production Support Specialist


Job Description

  • Provide technical and operations support to customers and internal development teams
  • Organize multiple production issues, customer requests and inquiries to ensure customer satisfaction
  • Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues.
  • Provide a concrete explanation of resolutions to issues.

Minimum Qualifications

  • Operations and Infrastructure support for Java, API, Web services based applications is a must
  • Good understanding of end-to-end infrastructure components viz. load balancers, GTMs, LTMs, HA Proxies, Web and Application Servers, Database servers
  • Proficiency in capturing and analysis of systems performance attributes such as response time, throughput, garbage collection analysis and so forth
  • Ability to create basic Bash scripting as needed
  • Proficient in GNU/Linux environment
  • Background in on premise infrastructure and virtualization and provisioning.
  • Good knowledge and experience of CI/CD tools like Jenkins, Selenium
  • Ability to provide technical and operations support to customers and internal development teams
  • Understanding of cloud based infrastructure deployments (IAAS, PAAS, SAAS)
  • Feel and demonstrate accountability and responsibility
  • Work to ensure that customer satisfaction is always our highest priority
  • Should have minimum 3-4 years of experience
  • Good communication skills
  • MUST BE WILLING to work in shifts 24x7, including weekend and holidays

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Jalan Dr.Ide Anak Agung Gde Agung, South Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
2 openings

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About Jenius

Every decision made in life always has financial consequences. We call this inseparable relationship between life and finance, Life Finance. To help you organize your Life Finance, Jenius—as the newest service from BTPN—commits to provide you an excellent service. Jenius is Banking Reinvented for you to have a full control in managing life and finances in a simpler, smarter, and safer way, from your smartphone. We strive to grow, as a team and as individuals We started with a small team, and we keep growing since then. With tons of new challenges and opportunities, we need more and more brilliant brains on board. From marketing minds, to tech savvy individuals, to creative people, we want to hear from you all. So if you’re interested in growing together with us, then maybe you’re the one we’re looking for. We have lots of fun together One that we can promise is, that you’ll definitely love to go to work. We ensure you that you’ve got the best environment as possible as your workplace, with the strong culture of teamwork and collaboration. Everyone on our team have their own share of work, but being a team means working side by side. Asides from having fun together, we’ll make sure to deliver a new way of life for you. How else can you get a new way of life if the one behind it doesn’t have one?