IT Support
JIMAC INC.
- Quezon City, Philippines#40 Penthouse Flr. TC Plaza Bldg. near Cordillera St. Quezon Avenue, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Take incoming requests for help from end users through calls, e-mails and work order.
- Make initiatives and ownership of reported end-user problems and use diagnostic, tools to identify root problems.
- Provide hardware and application support, including but not limited to desktops, laptops, tablets, workstation devices, mobile devices, printers, and software.
- Execute hands-on fixes for desktops and laptops that include software installations and upgrades and perform testing of new computers according to established guidelines.
- Configure routing and switching equipment, hosted IP voice services and firewalls.
- Maintain network and telephony performance by monitoring, troubleshooting network problems and outages and resolving problem in a timely manner.
- Undertake data network fault investigations in local and wide area environments using information from multiple sources.
- Coordinate with concerned departments to buy replacement hardware and software as needed.
- Enforce IPSec policies at all times
- Maintain hardware/software inventory used in the office, including logistics
- Attend duties as plotted or scheduled, including weekends or holidays.
- Maintain and manage petty cash disbursement for use with emergency purchases of spare parts and item replacements
- Provide support for company participated in exhibits and events, manning, standby, training and orientation
- Preparation of needed hardware/software setup for events
- Attend organizer meetings and simulation setups
- Maintain hardware/software inventory used on events, including logistics
- Preparation of progress and activity status reports
- To answer mobile phone calls 24/7
Minimum Qualifications
Candidate must be:
- Is Tech-savvy
- Can work under pressure
- Can lift 25kgs - 50kgs
- Ability to multi-task
- Knowledgeable in different OS, computer hardware and peripherals
- Knowledgeable in using proper tools for quick and efficient troubleshooting
- Ability to research and perform intelligent troubleshooting minimizing downtime
- Preferably able to troubleshoot interconnections between different OS and platforms (Windows to Linux and vice-versa)
- Preferably able to create, maintain and modify network shared resources (folders, printers, scanners, etc.)
- Preferred, but not required, working knowledge with ITIL v3
- Preferably with working knowledge on Ubuntu, Windows and Android OS
- With pleasing personality
- Preferably single and is willing to travel
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- #40 Penthouse Flr. TC Plaza Bldg. near Cordillera St. Quezon Avenue
About JIMAC INC.
JIMAC Incorporated is a proud Filipino software company dedicated to providing affordable, fully integrated, industry-specific business management solutions nationwide. Our objective focuses on equipping our clients with the tools they need to optimize sales, inventory, and labor productivity through a user-friendly Point-of-Sale solution.
Vision
To be pre-eminent provider of integrated selling tool for myriad of industry to facilitate information sharing between retailers, suppliers and consumers.
Mission
To provide our clients the best possible, affordable and fully integrated POS management solution with efficient customer care services.