Kitchen Beauty Marketing Corp.
Kitchen Beauty Marketing Corp.

Service Desk Analyst  

Kitchen Beauty Marketing Corp.

 
  • Manila, Philippines
    RM 1203 State Center Bldg. #333 Juan Luna St., Binondo, Manila, Manila, Metro Manila, Philippines
    Manila
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-08-13T16:00:00+00:00
Job closed.

Job Description

  • Provide excellent customer service using active listening and communication skills.
  • Provide first and second level technical support, which includes centralized incident and request handling for customers with focus on first call resolution; use best practice for incident management including detailed ticket documentation, and application of analytical skills to identify root cause and quickly determine the resolution.
  • Diagnose and escalate incidents and request to appropriate tier 3 and tier 4 assignee and/or team. Respond to incidents, requests for service, and questions within required response time.
  • Troubleshoot and repair hardware and software issues on windows operating systems.
  • Provide on-site and remote technical support using tools for standard configurations of work stations, laptops, operating systems, software, hardware, printers, and peripherals.
  • Performs other responsibilities associated with this position as may be appropriate and assigned.
  • Follow personnel and department policies and procedures as outlined in the Employee Handbook and coordinate issues as needed by the Human Resources department.

Minimum Qualifications

  • Graduate of Bachelor’s Degree Major in Information Technology, Computer Science and Computer Engineering
  • With 1 year practical experience in an IT Support role (Service Ticket)
  • Strong analytical and planning skills
  • Good communication and presentation skills
  • Excellent problem-solving skills
  • Good working ethics and professionalism
  • Proactive
  • Team player

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
RM 1203 State Center Bldg. #333 Juan Luna St., Binondo, Manila
Industry
Trading & Distribution
Vacancy
1 opening
Website
https://www.kyowa.com.ph/

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About Kitchen Beauty Marketing Corp.

Company Overview Kitchen Beauty Marketing Corporation (KBMC) is a corporation that is taking the lead in bringing the most diversified lines of kitchen/home appliances with reliable quality, elegant designs, innovative features and affordable prices to every Filipino family, to satisfy the needs of the Philippine market by serving quality household appliances within the means of the customers through well-crafted business principles. History Founded in the year 1988, Kitchen Beauty Marketing started as an importer/distributor of various kitchen and household related products. Catering primarily to the mass consumer market, the company’s product ranged from stainless steel wares and small kitchen appliances. KYOWA has been and still being recognized all throughout the country for their unwavering passion to serve and provide nothing but the best products in the market. Testifying to the slogan “Basta may Kyowa, ginhawa ka!” KYOWA continues to serve millions of Filipinos by exploring wider opportunities while providing efficient and well-selected quality products. Products & Services KBMC has since been concentrating its marketing efforts to promote the following brands with their respective product line as follows: KYOWA – small kitchen and household appliances ROSSETTI – stainless steel catering utensils

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