Driver Operations Manager | 2-Wheel
Lalamove Philippines
- Makati, PhilippinesHerco Center, 114 Benavidez St., Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Duties and Responsibilities:
- Ensures team performance through KPI setting and role allocation
- Plans and allocates staff resource, budgets, for all department activities
- Coordinates and settles with other department managers on all supply and related issues
- Ensures healthy pipeline of new drivers by closely tracking new drivers pipeline and working with Marketing team
- Ensures supply availability and quality by creating strategies and setting the ff:
- Driver Leads
- Trained Driverr
- Verified Drivers
- Drivers Coached KPIs for the team
- Drivers Churned
- Driver issues
- Matched Rate
- Fulfilment Rate
- Response Rate
- Develops and deploys driver SOPs to ensure quality
- Develops driver incentives and welfare programs (e.g., Star Driver Program program)
- Develops internal supply policies
- Ensures optimum Driver Ops burn
- Approval of driver announcement messages
- Performs other duties that may be assigned by management from time to time
Minimum Qualifications
- 3-6 years experience in Operations Management.
- Experience in Logistics, Platform based software, or E-commerce is a plus.
- Driver Focused: You need to be obsessed with what makes drivers “tick”. Your ability to understand and communicate with our partners is the essential component to scaling quality delivery
- Data Driven: Data is your best friend. Break down lots of data into meaningful pieces to inform your strategy and guide your daily execution. Test, learn, iterate, and repeat.
- Self-Starter: a strong entrepreneurial spirit and work ethic will be critical to setting the example for the team you build. Setting goals and metrics and defining roles and responsibilities are key parts to the role.
- Solution Oriented: the market moves quickly and not everything will go as planned. Consequently, you will need to make decision and adapt based on new information you will be receiving on a daily basis. You embrace challenges as opportunities rather than problems and you use a structured approach to evaluate your progress
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Flexitime
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Herco Center, 114 Benavidez St., Makati, Metro Manila, Philippines
About Lalamove Philippines
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.
Onto our fifth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and Philippines, our aspirations don’t stop there as our model has the ability to transform how goods are moved in any city worldwide. Backed by a team of dynamic entrepreneurs, we all breathe passion, grit, execution & humility which are our company’s core values .
At Lalamove, we are all about providing professional delivery to our thousands of business customers via our technology platform. To do this, we engage independent delivery drivers from all over the city. You’ll be charged with finding, recruiting and training our partner drivers. In this role, you’ll be asked to not only build the biggest fleet in your city, but also the best. You will have to know everything about what it means to be a delivery driver and learn the tricks of the trade. You will both be a driver advocate, but all charged with holding them accountable for the level of service they provide. To succeed, you will lead by example and solve any issues that come up. Using data as your ally, you will hold yourself, your team and our drivers to the highest performance standards.