Telesales Quality Assurance Specialist

  • South Jakarta, Indonesia
    1, 19, Jalan Dr.Ide Anak Agung Gde Agung , South Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, South Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia
    South Jakarta
    Daerah Khusus Ibukota Jakarta
  • Full time
Posted 10 days ago and deadline of application is on 28 Sep
Recruiter was hiring 4 hours ago

Telesales Quality Assurance Specialist

Job Description

Do you see yourself as strong attention to detail? Are you a solid analytical and problem-solving skills that can be a good use of judgment?

We are looking for experienced, Quality Assurance Specialist for analyzing the overall quality of outbound telephone calls for our Sales team. You will evaluate our team by rating effectiveness; providing quality ratings and identifying training needs.

Your goal is to ensure that our service provides a good quality process and/or customer satisfaction and loyalty support by:

  • Review call and chat to evaluate the achievement of quality expectations within Sales Team based on established measures and processes.
  • Using formatted assessment tools conducts service assessments and results.
  • Prepares and submits the status report to management regarding current assessments, projects and any other information necessary
  • Provide feedback to the managers so that she can inform the employees related to Sales initiatives (including first call to set up meetings with clients), quality standards and accuracy.
  • Develop quality guidelines, orientation, and other materials to facilitate employee understanding of requirements and encourage achievement of desired results

Minimum Qualifications

  • A Bachelor degree, any major
  • Min. of 2-3 year related experience
  • CRM or Database Management Experience
  • Proven ability to effectively communicate both orally and in writing
  • Ability to multi-task and manage competing priorities and workload/resources in a fast moving environment
  • Excellent interpersonal, facilitation, and relationship management skills
  • Results oriented, self-starter with an ability to work independently with general direction
  • Resourcefulness and creativity in solving business problems
  • Intermediate Skill with MS Excel and MS Word

Required Skills

  • Sales and Marketing Knowledge
  • Record Keeping
  • Customer Service
  • Coaching
  • Performance Management

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Pacific Place Level 1 (GoWork), Jl. Jend. Sudirman No.52-53, RT.5/RW.3, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190
Online Marketing
2 openings

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