Client Success Manager  

About the Challenge

Are you a born leader? Are you organized, detailed, multitasker, and service-oriented? Are you a digital savvy, meaning you are able to quickly master new technologies and in particular digital media?

We are currently in the process of looking for a Client Success Manager to join our growing team. You will be our front-line in supporting our big B2B clients. You will play a critical role in ensuring client success by collaborating with cross-functional teams to develop and execute engaging multi-channel marketing campaigns. You will be a generalist, a project manager while also maintaining client relations.

About Lamudi

Our mission is to provide any Indonesian with the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.

What a day at work for you will look like:

• You will ensure the personal development of your team by conducting needed training for your team improvement.
• You will work closely with the Business Development team to successfully onboard new clients and help develop effective digital marketing campaigns
• You will ensure priority and manage multiple complex projects concurrently
• You will understand client needs and requirements, making a plan to meet all the client requirements, and making sure the internal teams execute your plan
• You will carry out some 'hands-on' elements such as analyzing and drawing insight from creative teams, performance marketing, and content teams
• You will analyze client campaign performance, prepare and give presentations to the client to discuss results
• You will analyze and optimize the campaign to generate growth, and ensure the highest level of client satisfaction

Our selection procedure in a nutshell

The position reports to Senior Client Success Manager. During the interview process, you will meet him/her, as well as a few business stakeholders and Management Team members.

If you want to become a part of our highly motivated, international team, please click on the 'Apply Now' button to send us your application! We are looking forward to hearing from you!

Is this you?

• A captain: someone who knows how to run a tight ship > with a high sense of responsibility and commitment
• A client success mindset: is able to demonstrate outstanding account management skills and understanding of the needs of the customer
• Ambitious and self-driven: leads by example, brings the fire to work evey single day.
• Well organized & structured working style
• A mentor: someone who can function as a sparring partner and teacher at the same time
• A bachelor degree from reputable Indonesian university or foreign university
• Minimum 4 years experience in account management
• Minimum 1 year leadership experience
• Minimum 3 years experience in project management
• Experience as top performer in previous account management role with good client's retention/renewal rate result
• Excellent communication skill both Indonesia and English
• Excellent objection handling and negotiation skill
• Excellent B2B relationship building skill
• Excellent analysis skill / high level critical thinking
• Excellent problem solving skill
• Strong ownership and commitment for helping each client to reach maximum success point in the project