Job closed.
Job Description
The Client Success Manager is part of the Customer Service Team, under the Head of Operations. The position has responsibility over Customer Service for Key Accounts, with a pivotal contribution to client performance and thereby long-term profitable relationships with our Key Accounts.
The ideal candidate has a combination of verbal/written communication as well as analytical/Excel skills. Strong energy and drive are required to keep motivating and improving the team’s performance. To succeed in this role, the Client Success Manager should be professional, detailed oriented, and have excellent Customer Service knowledge. Leadership and training experience are preferred.
Minimum Qualifications
- At least 3 years of experience as a Team Lead or Supervisor level preferably in a BPO or call center environment and a total of 5 years in Customer Relations.
- Very strong communicator both in written and verbal skills, speaks very well, particularly over the phone.
- Excellent at building and maintaining relationships, team player.
- High energy and drive, ability to motivate and coach people on an enduring basis.
- Well organized and structured working style.
- Good analytical skills and Excel proficiency.
- Fluency in spoken/written English and Filipino.
- Strong level of professionalism and business ethics.
- Leadership and training experience preferred.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Unit 32AD BPI-Philam Life Makati, 6811 Ayala Avenue Makati City 1226, Philippines, Makati, Metro Manila, Philippines
About Lamudi
Lamudi.com.ph is the leading real estate platform in the Philippines. We offer sellers, buyers, and renters a secure and easy-to-use platform to find or list properties online. By connecting developers, real estate agents, and private owners with property seekers, Lamudi Philippines helps individuals find their ideal house, condominium, lot, or commercial property whether for personal use or for investment purposes. Our dedicated team aims to empower consumers by providing them over 160,000 listings to choose from, and by supplying the most relevant and up-to-date information in the real estate market today through our Journal, Trend Reports, The Outlook: Real Estate Conference, and Roundtable Series.Lamudi.com.ph is the leading real estate platform in the Philippines.