Chat Support Specialist & Trainer
London Outsourced
- Makati, PhilippinesLong Lane, London EC1A 9ET, UK, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱25,000.00 - ₱30,000.00 / monthPHP250003000025000MONTH
- Full timeFULL_TIME
Expired 4 years ago
2020-08-17T16:00:00+00:00Job Description
We're seeking a strong chat support specialist with a real talent for communication and a commitment to deliver industry-leading chat support services.
Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure any issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Minimum Qualifications
Skill Requirements:
- 1-year experience of chat support or customer service
- Excellent Grammar and English Communication
- Good decision making
- Sales experience is an advantage
- Attentive to customer's needs
- Patience when handling tough cases
- Familiarity with our industry is a plus
- Understanding of how CRM systems work
Perks and Benefits
Work from Home
Required Skills
- Office Equipment Operation
- Sales and Marketing Knowledge
- Problem Sensitivity
- Multi-line Telephone Systems
- Scheduling
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Long Lane, London EC1A 9ET, UK
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