IT Support
London Outsourced
- Makati, PhilippinesLong Lane, London EC1A 9ET, UK, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱30,000.00 - ₱50,000.00 / monthPHP300005000030000MONTH
- Full timeFULL_TIME
Expired 2 years ago
2021-11-13T00:00:00+00:00Job Description
IT Support Job Summary
We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
IT Support Duties and Responsibilities
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Walk colleagues or clients through steps to help them resolve their technical problems.
- Maintain procedures and reports that provide technical support to the entire organization.
- Analyze records and logs to spot underlying trends and potential issues.
- Support the implementation of new solutions or applications.
- Establish accounts for new users and assist with password or login problems.
- Test, evaluate, and make decisions about new technology for the business.
- Participate in business-wide meetings to provide insight into technical requirements.
Minimum Qualifications
IT Support Requirements and Qualifications
Essential: L2 - IT Support in Microsoft Exchange Servers
- Associate’s or bachelor’s degree in computer science or a related field.
- Experience in a technical support role.
- Certifications are preferred, but not required.
- Working knowledge and expertise with a variety of software, hardware, and applications.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.
Experience in: - Microsoft Server 2008 – 2016
- Exchange / AD Management / 0365
- Windows 7, 8, 10
- Networking – Switches & Routers (Cisco / HP / Netgear)
- Firewalls (SonicWALL / WatchGuard)
- Apple OS and Apple Mac support experience
- Microsoft Office Suite
- Backup Technologies
- Laptop/desktop and thin client support
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Long Lane, London EC1A 9ET, UK
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.