M2.0 Communications Inc.
M2.0 Communications Inc.

Client Success Specialist | MMI  

M2.0 Communications Inc.

 
  • Quezon, Philippines
    # 94 Scout Castor, Quezon, Metro Manila, Philippines
    Quezon
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱25,000.00 - ₱30,000.00 / month
    PHP
    25000
    30000
    25000
    MONTH
  • Full timeFULL_TIME

Expired a year ago

2023-01-02T16:00:00+00:00
Job closed.

Job Description

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, extracting insights from these conversations so that organizations can build strategies around them.

Is the role right for you?

This is a B2B role where your main task is to help users become better at utilizing all of our software’s features over time. To do this, you have to gain a deep understanding of Media Meter’s business and the tools we’ve built to help people gain a clear view of the stories that affect their businesses and brands.

This in-depth understanding is the prelude to the main task. Media Meter’s media listening and analytics software is a very powerful suite of tools. Unfortunately, it’s not that simple either. That’s where people like you come in. We need client success specialists who are creative and resourceful enough to come up with ideas to help our users become good at using our apps.

Role responsibilities

At day’s end, the most important measure of a client success specialist’s success is their capacity to retain customers. The philosophy being, if they’re happy using our apps because they understand its features and appreciate its utility, then they’re going to stay with us. Another important measure is your capacity to upgrade clients’ subscription packages so that they are able to better utilize what we offer. That laid out, here’s what the CS specialist is responsible for…

  • Serves as primary point of contact for clients (communicates both proactively and reactively through phone, email and other channels)
  • Increase engagement by demonstrating how Media Meter products add value to the communications function
  • Train new clients on how to use the Media Meter platform in a way that is tailored to their specific use-cases
  • Own, drive and lead the renewals process end to end (from opportunity identification to negotiation to close)
  • Analyze data and trends to discover and identify the upsell/cross sell opportunities within your client base
  • Monitor clients’ usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
  • Develop a good understanding of typical business challenges faced by our clients and common objectives to appropriately map features and associated business benefits to address their needs
  • Serve as the voice of client and collect feedback to drive continuous improvement across all product areas

Are you right for the role?

If you are a people-pleaser, this role might be for you. You really need to want to help your clients if you are to succeed in this role. That means having the creativity and the patience to come up with strategies that educate your clients so that they gain a real appreciation of our products.

This is a B2B client service role and to succeed, you will need to be confident speaking to communications professionals, public relations people, and C-suite executives. If you have a demonstrable history of success in a previous B2B role, you might want to check us out. If you have considerable experience in the communications industry, you might also want to apply.

The SaaS space has a steep learning curve. You will need to have a genuine passion for learning new technologies to succeed in this job. If you’re familiar with big data, analytics and software, you might want to try us out. Otherwise, if you’re coming from another industry, be prepared to spend at least two months learning about our products.

We are looking for gregarious people who love to build long-term business relationships with managers and executives. We prefer patient relationship-builders to fast-talking salesmen. Years of experience have taught us that consultative selling works better than product pushing, at least in our business.

How about the package?

This is a full-time position. Upon regularization, benefits include

  • Mobile allowance
  • Transportation allowance
  • Intellicare HMO membership

You can expect a very competitive basic salary package as well as on-target earnings (OTE), in addition to the basic salary, once targets are achieved.

Minimum Qualifications

Qualifications

  • Having a degree in journalism, business or mass communications is a huge plus
  • Two years of work experience is required with experience in Client Management, Business Development, Customer Service Management
  • You must be willing to perform fieldwork for client management calls to ensure client retention, renewal and to establish long-term business relationships.
  • Excellent listening and negotiation skills and can easily adopt with different customer behavior
  • It’ll be a plus if you write and converse in English really well
  • We’d prefer someone who has a valid driver’s license
  • You’ll have to be proficient in using Microsoft Word, Excel and Powerpoint

Perks and Benefits

  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Organizing and Planning
  • Persuasion and Negotiation
  • Public Speaking
  • Customer Service
  • Reading Comprehension
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
# 94 Scout Castor
Industry
Public Relations / PR
Vacancy
1 opening
Website
https://m2comms.com/

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About M2.0 Communications Inc.

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication. Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staffers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines. M2.0's differentiation lies in the robust support offered by its different service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also offers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

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