Account Manager | Retention  

You will be responsible for developing long-term relationships with your client accounts, ensuring the highest quality service is provided to them, as well as a customized Magic experience. The Retention Account Manager will ensure accounts are in good standing, active, amplified and retaining.

• Oversee operations interactions and executions for your accounts to ensure the highest quality service
• Track and monitor client usage
• Amplify client usage
• Schedule feedback calls with clients as needed to customize service, understand needs, amplify usage, retain at-risk clients
• Review and monitor billing for your clients to ensure rates and billed time are accurate
• Assist operations in de-escalations and provide a personal contact for account
• Provide specific instructions to operations as needed for proper handling of the account
• Answer questions for operations as needed regarding your account
• Keep all account information and metrics updated and current
• Other duties as needed

• Graduate of any business related four-year course from a reputable college
• 1-2 years of experience in account management, preferably with background in the customer service industry and familiarity with business-centric platforms
• Strong attention to detail
• Strong communication skills, interdepartmental and within your team
• Managing work and delegating
• Building relationships and development
• Organized and efficient