Client Relationship Manager

Magic, Inc.

  • Taguig, Philippines
    The Fort, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full time
Posted 15 days ago and deadline of application is on 17 Apr
Recruiter was hiring 3 minutes ago

Client Relationship Manager

Magic, Inc.

Job Description

The Client Relationship Manager is responsible for customer relationship management on the Magic Dedicated product. This role is responsible for understanding the customer’s core want, building trust and product knowledge with the customer, and ensuring that we are moving fast and efficiently to exceed their expectations.

This role will have a list of customers that are assigned to them. A client relationship manager is the internal advocate for Magic Dedicated customers and ensures that their needs are met. They will work closely with other members of the Magic Dedicated team and communicate directly with the customers over phone and email.

Duties/Responsibilities:

  • Handle the customer kick off call
  • Handle start date call w/ assistant
  • Handle client continuation check-in call - 1 week post official kick off date
  • Replace assistants as needed for our current clients by working with the client and the assistant matching team
  • Handle client escalation phone calls as needed
  • Handle client specific communication for the following & work directly with teams responsible for internal administration (team name) -
  • client card decline (Charging)
  • client needs a card on file (Charging)
  • feedback related to assistant (Matching/Assistant Support)
  • replacement of assistant (Matching)
  • Weekly user check in via email or messaging to the customer to ensure happiness, and address any questions they may have
  • Create actions to address client business needs

Data Responsibilities:

  • Manage client resource management to track current client status, health, and informative notes that drive product changes

Minimum Qualifications

Required Skills/Abilities:

  • Relevant work experience
  • Proficient in verbal english - strong interpersonal skills on the phone
  • Proficient in written english - clear and concise
  • Confident
  • Ability to understand client’s core want and their business needs
  • Works well interdepartmentally - sets clear expectations, communicates clearly, and is organized
  • Background in customer service & industry knowledge is a bonus
  • Amenable to work from 9pm/12am - 6am/9am PHT

Perks and Benefits

  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Work from Home Work from Home

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
The Fort
Industry
Concierge Service
Vacancy
1 opening
Website
https://www.getmagic.com

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About Magic, Inc.

Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila. Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019). LEARN ABOUT MAGIC HERE: http://www.getmagicnow.com