Magic, Inc.
Magic, Inc.

Product Insights Analyst  

Magic, Inc.

 
  • Taguig, Philippines
    The Fort, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 2 years ago

2021-09-29T16:00:00+00:00
Job closed.

Job Description

The Magic Product Team is looking for a Product Insights Analyst to turbocharge impactful product development.

Goals:

  • Help the team define outcomes based on data. This isn't a shot in the dark but will be based on analysis and quantitative research. They will help track progress against outcomes.

Example: Increase client retention by making it super fast for them to get to the right assistant. We will measure this by the time it takes to for clients to accept a new assistant.

  • Clarify input metrics. Many teams focus on outputs like churn or revenue. We will need help to figure out the inputs. What causes churn? What maximizes revenue? Analysts will help the product team understand the levers to move the outputs.

Example: The main drivers of client happiness are assistant attendance, consistent progress reports, and faster than expected results.

  • Help enable hypothesis-driven development. As we are a new product, we may rely on intuition, market standards, and other qualitative measures - but the analyst will help prove our product ideas based on data. The analyst should help us build the system to run and create experiments.

Example: If we enabled clients to see assistant utilization, they will optimize for better delegation.

  • Help conduct qualitative user research to better understand our data.

You will produce:

  • Data reports for specific product features, for a suite of products, and for tests
  • User research summaries, including insights from user interviews, user journey and pain points maps, and product maps
  • Presentations for the key team and company quarterly metrics
  • Ad hoc spreadsheets and reports for stakeholders
  • Analytic dashboards (e.g. Google Analytics, Hubspot) for the team to track progress

Minimum Qualifications

Requirements:

  • 2+ years of experience in a quantitative analysis role (e.g. finance, research)
  • Experience with working with databases and spreadsheets
  • Excellent communication skills: written and speaking
  • Biased towards action, results - constantly pushing for greater clarity and simplicity; self-motivated
  • Ability to identify root causes for changes in key metrics and be able to validate your hypothesis with data
  • Experience with speaking and asking questions from people, via phone, email, or video calls
  • Ability to learn fast, proven by tangible job roles

Bonus Experience

  • Experience with SQL and other analytical tools
  • Comfortable speaking in public and being in front of the camera for video calls
  • Experience in consulting, strategy, product operations management, data science, or research roles
  • Ability to coalesce data from a wide variety of sources
  • Knowledge of Magic Dedicated product
  • Experience synthesizing complex data ideas into a narrative for senior leadership
  • Experience influencing stakeholders with data
  • Experience with user research for startups or technology products

Perks and Benefits

  • Work from HomeWork from Home
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • User Research
  • Database Software
  • Complex Problem-Solving
  • Statistical Analysis
  • SQL
  • Communication Skills
  • Data Analysis

Preferred Courses

  • Statistics
  • Computer Science
  • Mathematics

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
The Fort
Industry
Concierge Service
Vacancy
1 opening
Website
https://getmagic.pinpointhq.com/#js-careers-jobs-block

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About Magic, Inc.

Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila. Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).

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