Service Coordinator
MANILA HEARING AID CENTER, INC.
- Mandaluyong, PhilippinesUnit 809 8th Flr. BSA Twin Towers Bank Drive Brgy. Wack Wack Greenhills East Ortigas Center, Mandaluyong City, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- ₱14,000.00 - ₱16,000.00 / monthPHP140001600014000MONTH
- Full timeFULL_TIME
Job Description
Duties & Responsibilities:
• Answer customer and technician calls.
• Schedule service calls and coordinate schedule with technicians and customers.
• Maintain inspection calendar and scheduling.
• Track and evaluate service follow-up calls.
• Review job queues and activity reports on a consistent basis.
• Keep customer contact information up to date and accurate.
• Maintain database of customer sales order and invoicing records.
• Update inventory of equipment. Assist spare parts and consumables inventory.
• Provide price and cost proposal in response to customer’s requests.
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
• Report problems and unresolved issues to Manager.
• Presents reports to the Manager.
• Acts as liaison between clients and company.
• Other duties and special projects as assigned.
Minimum Qualifications
Job Qualifications:
- Candidate must possess at least Vocational Diploma/Short Course Certificate, Bachelor's/College Degree in Business Studies/Administration/Management, Secretarial or equivalent
- At least 1 year of working experience in Clerical/Administrative Support
- Must have good communication skills and a pleasing personality
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Medical / Health Insurance
- Maternity & Paternity Leave
- Paid Holidays
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Unit 808 8th Flr. BSA Twin Towers Bank Drive Brgy. Wack Wack Greenhills East Ortigas Center, Mandaluyong City